how to deal with ticked off users?

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Ooooo, even better!

...but you still need to demand payment afterwards.

 

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How about:

Laugh
Embarrass
Antagonise
Put Down

 

Nick Burns is alive and well.

 

muhahahahaha

 

sorry to go of tangent but the binary answer remined me of my cricket scores last year 11010011
back to the question i spent the last 10 years dealing with customers happy or not best way is never interupt keeping calm is the main key

 

The other option is to do as a friend did - find another job

He was working at a large Telco, but on the home user call center. After nothing but complaint calls, he found another call center job.

He now works for a rewards company (i.e. Air Miles; Aeroplan; etc...). All calls (> 90%) are people calling to redeem points. Rarely any complaints. It’s utopia as far as he’s concerned.

May not be the ideal resolution...