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HELP ccna-kit

Discussion in 'General Cisco Certifications' started by cfmp, Feb 22, 2008.

  1. cfmp

    cfmp New Member


    i passed ccna some months ago
    and in history of my profile in fulfillment part
    it says the ccna-kit have been posted to my address
    in sep 2007 but i haven't received it yet

    is it normal to take this time for receiving ccna-kit?
    can i reorder again?
    can i change the address and order again?

    how can i track the kit?
    there is a number in fulfillment can i use this number for tracking the kit

    is any one recently passed ccna and received the certification?
    i need some help in profile
    please help me
  2. onoski

    onoski Terabyte Poster

    Welcome to CF:) and congrats on passing the CCNA. Do you work in the IT arena or are you looking to break into IT? In terms of not hearing from Cisco on your cert send them are e-mail or give them a call.

    I have not sat the CCNA so don't know if this is normal, but contacting them would be your best bet.
    Certifications: MCSE: 2003, MCSA: 2003 Messaging, MCP, HNC BIT, ITIL Fdn V3, SDI Fdn, VCP 4 & VCP 5
    WIP: MCTS:70-236, PowerShell
  3. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

    Did a quick search on the Net and found that certification delivery can take anywhere from 4-8 weeks. As it's been alot longer than that, I would recommend contacting Cisco and ask them to send out another pack due to non-delivery/non-receive.


    p.s. welcome to CF :)
    Certifications: CITP, PGDip, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: MSc in Tech Management
  4. sunn

    sunn Gigabyte Poster

    My Cisco package took almost 3-months to be delivered. It didn't bother me as I could see online everything was recorded and my accomplishments were correct. Have you tried the tracking option from Cisco's website?
  5. cfmp

    cfmp New Member

    thanks u all for ur answers
    this a snposhot of my history

    according to the snapshot can u help me

    normally can anybody reorder the ccna-kit?
  6. cfmp

    cfmp New Member

    i sent an e-mail to cisco and it was replyed

    We are sorry to hear that you have not received your certificate. I have queued a kit be sent to you at the current shipping address within the Certification Tracking System. Please allow 6-8 weeks for delivery. Please check your history within the Tracking System periodically; this is where your certificate mail out date will post.

    Kind regards,
    Certification Support Center

    thanks u all for ur care

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