Getting a 1st Line Support Job

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Hi all,

I want to gain employment in the IT industry but obviously you need experiance, but i need the EXPERIANCE first, what can i do to gain experiance as 1st line support/helpdesk?

Regards

Rab

 

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Apply for jobs and eventually get one!

Thats about all you can do, its never easy at the start but start studying A+ and apply for entry level jobs.

 

Hi

Try to get a job in a support job, if you have know customer experience and want to get that first try an ordinary call center job.

You could try volunteering at a charity that needs IT support, there are endless ways the most important things is to keep trying.

I see you have asked on another post about skillstrain there a few member who are with them and will reply at some point, but a lot of people on here self study as there is no need in going with a training provider.

 

You don't need experience to get an entry-level job. By definition, an entry-level job is one where you ENTER the field... and if you're just entering the field, you can't have had any experience. Thus... you need to find an entry-level IT job.

Some 1st line and helpdesk jobs are entry-level. Sure, employers might WANT or PREFER someone with experience... but they don't usually REQUIRE experience.

Hope this helps!