DVD playing problems on new laptop ??

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Not having much luck at the moment !!!!!

Just received my new ASUS X58 laptop which at first played my dvds fine apart from trying to sort out configuring to a higher volume. The DVds are now showing slow moving frame (shots) pictures (with sound) as opposed to fluid viewing which I had before. This is Windows Vista! Any suggestions please ????

 

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background tasks causing slow down,check running tasks
hardware acceleration not on
dvd drive running in PIO mode DMA disabled?

are they proper retail dvd films or compilations with video clips mpeg/avi/divx?

Which play back software are you using?

video codecs is the next thing to come to mind,but that would relate more to film clips than retail dvds.

 

am using Cyberlink dvd suite

 

You haven't given us much info to go on.

However, it's possible that if you go to the manufacturers web site, there will be later drivers, specifically for Video, maybe other stuff that related to DVD codecs and the like?

 

At a minimum can you answer the questions or points i raised,you haven't said anything at all yet.So there is no chance of fixing the problem at this pace.

If you don't know about pio or dma mode google can help explain it,you should know this information as part of your a+ training.It may not come up in the exam,but will be very useful for you in the years ahead.

Codecs,again you should be learning what they do,for fixing peoples pcs in the future,video problems are frequent,and happen all the time so if you don't know how to fix them you will be losing money every week turning jobs down.

 

Sorry not to have responded sooner! Unfortunately I've only just started A+ and have just started hard drives, so please forgive my lack of understanding of what this section means :

 

Direct Memory Access is on

 

Okay so you've ruled out 2 possible problems i'd say

DMA is fine
and it's unlikely to be a codec problem because you are using standard dvd films with movie play back software already installed suitable for playback of those films,i use cyberlink myself,that is all you need for your retail films.

Are you still getting single frame slow playback even today?

In other words it's now a constant problem?

Next thing i'd do personally is do a dxdiag test

press start button
and
select the run command
type in dxdiag
click okay
when the dialogue box appears choose the display tab,
run through all the graphics test and look for errors

the tests are
direct draw acceleration
direct 3d acceleration
agp texture acceleration [i don't think that one applies to a laptop]

Is the same problem appearing whichever dvd you play?
There are no discs that play back properly?

Here is another idea for you to try
trying playing the dvds back on VLC player
it's free
http://www.videolan.org/vlc/download-windows.html
I had an issue recently where the picture playback was terrible but perfect when using a different software.

 

Have you installed anything on the laptop?

Try restoring the laptop back to factory defaults it may be your fastest option! if after restoring the laptop you are still having a problem then it is a hardware fault.

 

I've seen this problem before with a brand new dell laptop, I just ended up installing an older version of power dvd.

 

thankes

 

Try use system restore back to the date dvd plays.

there may be newly installed software causing the error in the DVD player, try install the latest laptop chipset, reboot to take effect, then reinstall the video driver and the DVD player app.

Used to see some similar problems with Divx app installed and cured.

Hope this helps!
Bill