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DR summary documentation

Discussion in 'The Lounge - Off Topic' started by Leehaa, May 25, 2010.

  1. Leehaa

    Leehaa Gigabyte Poster

    What kind of software do you use for recording the summary of events after a disaster if any?

    (for producing a basic summary to inform key people in the company what happened, what was done to resolve it and perhaps how it can be prevented in the future)?

    Do you use a spreadsheet, graphs... just an email, or is it part of a more advanced application?
    Last edited: May 25, 2010
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
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  2. Gingerdave

    Gingerdave Megabyte Poster

    The standing theory we have at the moment is that during the situation contemporay notes are made in Evernote and then once the situation is resolved we have a meeting where we bring all our notes and then an offical report is drafted and sent to the managing partners. This is then the offical record and will be issued via email and a copy kept in Public Folders for reference.
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  3. SimonD
    Honorary Member

    SimonD Terabyte Poster

    Generally speaking it's a mix of Word, Email and Reports from vendors (for example should a link go down and we need to invoke then we would use the report from the vendor (Colt or BT) as well as anything else we need from the DR provider and everyone else involved).

    The Incident Report would generally provide a summary of what happened, links to online reports\documents (assuming you use something like Sharepoint) and lessons learnt.

    There isn't one single piece of software that I know of that can do it all because everyone will be using different products such as email, spreadsheets etc.
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  4. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    Word... and a nice long vacation.
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
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  5. Leehaa

    Leehaa Gigabyte Poster

    The answers so far are pretty much as I thought / was hoping.

    Many thanks :D

    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  6. Josiahb

    Josiahb Gigabyte Poster


    I find the more important thing is to have documentation of the decisions made before the disaster, that way I know I'm covered when people start screaming.
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10

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