Career Advice please!

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Hi,

I hope everyone is well and don't mind me posting this.

I graduated from university in 2007 with a degree in BSc Business Information Systems. However, a few years on I find myself in a Customer Care job on 14.5k.

I am considering doing a MSc Strategic Information Systems with Information Assurance in September but in the mean time I was thinking of studying either:

(MCDST) Microsoft Certified Desktop Support Technician

(http://www.icslearn.co.uk/it-technic...utm_term=mcdst)

or

(ITIL) IT Infrastructure Library

(http://www.itgovernance.co.uk/products/1342)


I'm looking to find out which would be more beneficial and eye catching to prospective employers?

Any advice would be greatly appreciated.

Thanks,

Darren

 

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Really depends on what you want to do doesn't it? The MCDST is designed for entry level roles such as helpdesk, 1st line support etc. ITIL v3 to me is a framework for the whole IT service lifecycle from design to continual service improvement within organisations both large and small.

Understanding ITIL and how it really touches upon every aspect in IT is good to know. Not sure whether that would get you in the door though on it's own. Perhaps others here can determine opportunities for you based on the degree you have but to be honest i have no experience myself of how that degree will help you get specific jobs.

Having an MCDST however is a certification that is more hands on. It provides knowledge of troubleshooting actual problems in a entry level IT role.

Not sure what you are actually aiming for in IT but if i were you and looking to start out in an IT support role all over again and had the benefit of hindsight, i would do what many here suggest. Take the A+ then N+ then the MCDST. Once you have those certs you will have a better grasp of what you want to do in IT.

If you want to walk into some IT company based on your degree and an ITIL qualification then i am probably not the best person to advise you of your chances of success.

If you want to get into IT at a support level and work your way up then the route i suggested is valid.

 

Just my thoughts but it might be easier to do the masters whilst you are young and without so many commitments. I would go for the ITIL.

 

Its definately something to thing about in September, the MSc in Strategic Information Systems with Information Assurance looks good at the moment.

Do you think it is possible to get the A+, N+ and MCDST done by December if i done say an hour Mon-Fri and 2 hours Sat and Sun?

 

For def! Put it this way I was getting 70% on average in A+ tests without studying, its pretty str8 foward. If you have a degree already. you should be good. Obviously not stupid so A+ N+ and MCSDT should be pretty reasonable by Dec. Thats basically 5 exams I think in like 10 months.

 

OT but thank **** I didn't do Business Information Systems for a degree!

I had a place at Manchester to do that

 

I got a 2.1 and it was ok, but you didn't go down into each area deep enough as it gave you an overview of each section.