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Career Advancement

Discussion in 'Training & Development' started by ICEMAN, Jun 14, 2010.


    ICEMAN Bit Poster


    Posted a while back and I have been looking at the forum for a while now, great tips and advice and really enjoy visiting the posts.

    I have been working in the 1st line of IT tech support for around 5 months now and although there is amazing opportunity for the right person I am starting to get disillusioned with the role- headset, saying the greeting etc, its starting to become annoying and I feel although I am not going anywhere.

    My question is this.

    Apart from going the whole 1st line, 2nd line etc. Where Can a helpdesk job lead to long term? I like the idea of specialising in an area of IT that I have learned on the job or via a qualifaction but what areas of IT can you kind of branch away into it?

    Hope you guys can help.

    I'm thinking maybe things like security etc or IT for the police etc just unsure really.
  2. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    I started on a corporate helpdesk and after 9 months I left to be a network manager for a small software development company. Things change mate!

    I know what you are going through, you have probably got to the point that you are not getting anything “new” from your current job.

    It’s very difficult to specialise as this stage of your IT career, I would try and aim to move into a more hands on IT job (e.g desktop support) and see how it goes from there.
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Office 365, Server 2016, CEH
  3. Theprof

    Theprof Petabyte Poster Premium Member

    In my situation, I became a desktop support tech right out of school and it took me around 3 years to get promoted to a network admin guy. It's all about opportunity and how well you do in the field... but each person is different, my colleague who's the senior admin became an admin after 9 months because everyone quit lol.... If you see the opportunity in your company to get a promotion or more responsibilty you have to make it known, don't hope that one day you'll be noticed.
    Certifications: A+ | CCA | CCAA | Network+ | MCDST | MCSA | MCP (270, 271, 272, 290, 291) | MCTS (70-662, 70-663) | MCITP:EMA | VCA-DCV/Cloud/WM | VTSP | VCP5-DT | VCP5-DCV
  4. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    Yep... everyone has different opportunities that arise. I was a field service tech in my first IT job. A customer liked my work and hired me away from them. Just gotta keep working hard and, eventually, be in the right place at the right time. And if you decide to move on to another opportunity, that's fine, too. Just weigh your options carefully, and never, ever leave one job until you have another one lined up.
    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  5. Fergal1982

    Fergal1982 Petabyte Poster

    anywhere. From my servicedesk beginning I reached a crossroads. One path leading to AD Server Admin (eventually), and the other to software development.
    Certifications: ITIL Foundation; MCTS: Visual Studio Team Foundation Server 2010, Administration
    WIP: None at present

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