And you think working on an IT helpdesk is frustrating...

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... you hear that a lot of people either hoax or call 999 for stupid reasons.

Listen to this - http://www.youtube.com/watch?v=194W6svg4CY

You have to take your hats off to the people taking these calls, for keeping their cool. And by the end of it you probably want to thump the muppets calling them. Especially squirrel lady.