XP reboots

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A friend has a XP home PC that for some reason will not update using windows online update. Everytime they try to update thier PC it reboots at different stages of the update with no error message.

Any ideas.

Si

 

Is it just during Windows Updates? Do they have any anti-virus software on the system? Is it a new computer or one that they've had for awhile and just updated the OS? Sorry. I ask a lot of questions when I troubleshoot.

 

All questions that I've asked, I should have given you more info. The computer has been wiped. Its an emachine and she wiped it using the sys restore disk yesterday. I know because I was there and helped her through it.

It was the last thing of the day so didnt get all that much time to look into the problem, it only seems to do it when using windows update, you can surf the net (through our network) and nothing happens but try and update windows and the PC will restart at various points in the update.

It doesnt have and AV software on but I've recommended that she get some asap. It was wiped because it was so cluttered with all number of software apps and she wanted a fresh start, I was hoping somebody had come across that before.

Si