XP frozen when installing service pack2

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A colleague brought a PC in that suddenly stopped connecting to the internet.
I connected it to our network fine and it started installing updates.
Prompted for service pack 2 so I let it get on with it....only it took about an hour to get to the "finalising installation" bit then just stayed there for about another 30 mins...so I cancelled it, but now it's totally stuck...

any advice?

I don't want to just switch laptop off incase it messes up, as was stuck on "saving files" bit!!

L

 

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ps,

can see in add/remove programs - shall I just remove it?

 

I would remove it if it will let you.

Then check the machine over first (AV etc etc).

Don't install an SP if there's any chance of a problem with the o/s or you could end up with an even worse problem.

If it all checks out ok then download the SP and install it or go straight to SP3 from the Windows Updates.

 

...It wouldn't let me - said an update was still in progress even though killed

 

...so there was nothing left to do but shut it down....it loaded back up saying welcome to service pask 2 which is a good sign...but VERY slow.

...going to try rolling it back now...

 

Just let it finish on it's own.

Patience is a virtue

 

Lol

 

Tis fine now!

..must have almost finished when it crashed - enough to sort itself out upon reboot.

Left it to do its thing then,

After installing updates and restarting a couple more times ya wouldn't notice a difference in speed either...but the operating system is a bit less in the dark ages. Machine wasn't the best spec in the world. Have advised my colleague to let his mate know that he can feel free to download service pack 3 when it asks for it he hee!

Was panicking as it was something I was doing as a "favour" and didn't really want to mess it up!

 

I have found that SP3 tends to produce a small speed increase, particularly on startup

 

yep, plus I have found graphical & speed improvements in games D

 

You may want to check the memory in the machine. I've noticed a correlation between flaky memory and problems with SP installations.

 

Flash your Motherboard's Bios to latest version for your motherboard.

I've come accross several motherboards that where fine upto SP1 but wouldn't run SP2.