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What Did You Do At Work Yesterday? (1st, 2nd, 3rd Line Work)

Discussion in 'Employment & Jobs' started by craigie, Aug 28, 2009.

  1. craigie

    craigie Terabyte Poster

    The purpose of this thread, is for people to post what they did at work yesterday along with what line of support they are, e.g. 1st, 2nd or 3rd Line. Hopefully, will give some understanding to new members, or people who are seeking a promotion, what to expect. I'll start by showing what I did yesterday.

    Third Line Support

    - Discussed a clients current share permissions and then reconfigured these on a file server.
    - Imported a customer Group Policy into Server 2003 to disable USB devices and applied to domain.
    - Configured Exchange 2007 to not send Read Reciepts exernally.
    - Used ADM Template for Office 2007 to apply a Group Policy on Server 2008 to turn off Read Reciepts in Outlook 2007.
    - Removed MX blacklistings for a customer on various top level servers. Informed the customer to route SMTP traffic via a Smart Host and informed them we would qoute on this.
    - Added several Send As rights to various users accounts.
    - Tried to install a crappy HP Laserjet P2015 with no CD remotely and failed miserably (would be nice if HP included all the files to install from website).
    - Brought up a down Site to Site Tunnel.
    - Looked at several slow PC issues.
    Last edited: Aug 28, 2009
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  2. BosonMichael
    Highly Decorated Member Award

    BosonMichael Yottabyte Poster

    4th Line Work

    Certifications: CISSP, MCSE+I, MCSE: Security, MCSE: Messaging, MCDST, MCDBA, MCTS, OCP, CCNP, CCDP, CCNA Security, CCNA Voice, CNE, SCSA, Security+, Linux+, Server+, Network+, A+
    WIP: Just about everything!
  3. Shinigami

    Shinigami Megabyte Poster

    Performance monitoring and other DC work.
    Some additional OCS 2007 R2 testing.
    Firewall analysis/port authorizations.
    misc smaller administrative tasks...
    Certifications: MCSE, MCITP, MCDST, MOS, CIW, Comptia
    WIP: Win7/Lync2010/MCM
  4. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

    A few things I did yesterday:

    1. Sorted out a DNS issue
    2. Applied several patches to our MIS system
    3. Domain & forest prep'd our AD for Exchange 2010 & tried to installed (still trying to sort out issues)
    4. Ordered several things that we need

    There were other things also, small jobs, for staff...

    Certifications: CITP, PGDip, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: MSc in Tech Management
  5. danielno8

    danielno8 Gigabyte Poster

    getting up to speed with the network at my new job.
    Certifications: CCENT, CCNA
  6. LukeP

    LukeP Gigabyte Poster

    I'm 1st, 2nd and 3rd line at the same time (small business)

    - Deployed network scanner/printer
    - Migrated few more workstations to a new domain
    - MySQL database server maintenance work
    - Fighting with legacy application (Window Designer) to find a way to run it without user being Power User on a workstation (failed)

    In spare time I'm developing/improving company's php intranet applications

    BTW craigie: I have installed 2 P2015's remotely lately on Win Server 2008 x64 and Win XP 32bit without any bigger issues really (no cd as well)
    Last edited: Aug 28, 2009
    WIP: Uhmm... not sure
  7. Josiahb

    Josiahb Gigabyte Poster

    1st, 2nd & 3rd Line(gotta love being the only support tech...)

    • Finished build and config of the MDs new pc (nice big fat stress test coming up today cos its a new spec)
    • Replaced faulty graphics drivers on a box for deployment today
    • Found out that a couple of machines have got failing HDDs, waiting for sign off on parts for one and replacing the other.
    • Talked about\investigated option for next years budget (going for double this years having come in massively under budget)
    • Studied for my N+
    • Answered various user queries which reveal the need to double our training budget for next year...

    Fairly light day planned today, got some niggling issues to sort out, including a dodgy PCL6 driver on one of our printers. Going to spend some time putting together a plan for rolling out some new kit across the company.
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10
  8. westernkings

    westernkings Gigabyte Poster

    1st/2nd line

    • Deployed 140 Windows 7 Images throughout school.
    • Imported new pupil and staff lists into AD.
    • cleared corridors of the 75 replaced systems I had left there.
    • helped someone purchase a personal laptop.
    • set up some more of the OUs and Permissions in GP/AD.
    • various other small tasks.
  9. Evilwheato

    Evilwheato Kilobyte Poster

    1st/2nd/3rd Line Support Another small company- mainly email/web hosting but the work varies ;)

    • Replaced a power supply after we had a power surge (before I started work)
    • Created a web page for a new email marketing service we're offering.
    • Created two sitemap's for our sister website and generated a .htaccess file to redirect some pages.
    • Sent back a faulty Seagate drive from a RAID array.
    • Added finishing touches to a website being built for a client- they seemed to like it :p
    • Finally finished installing a network printer that had been giving me trouble for the last 2 weeks
  10. craigie

    craigie Terabyte Poster

    Mate, I downloaded the PLC6, PLC5 and Universal Drivers and tried all of 'em, this was installing onto a local PC to be shared out. When installing it was asking for a file which was not present. Most likely either its a different Printer Model, so needless to say, I have sent an engineer to site.
    Certifications: CCA | CCENT | CCNA | CCNA:S | HP APC | HP ASE | ITILv3 | MCP | MCDST | MCITP: EA | MCTS:Vista | MCTS:Exch '07 | MCSA 2003 | MCSA:M 2003 | MCSA 2008 | MCSE | VCP5-DT | VCP4-DCV | VCP5-DCV | VCAP5-DCA | VCAP5-DCD | VMTSP | VTSP 4 | VTSP 5
  11. Qs

    Qs Semi-Honorary Member Gold Member

    1st/2nd/3rd Line Support

    • Started to roll-out new PCs to users who require a higher spec to run some new in-house software
    • Altered an existing GPO to change the location of the WSUS server
    • Finally got confirmation for a start date for my new systems admin role (which is two weeks after handing in my current notice!)
    • Browsed the net a bit...?

    Yeah, I think I'm done.

    Last edited: Aug 28, 2009
    Certifications: MCT, MCSE: Private Cloud, MCSA (2008), MCITP: EA, MCITP: SA, MCSE: 2003, MCSA: 2003, MCITP: EDA7, MCITP: EDST7, MCITP: EST Vista, MCTS: Exh 2010, MCTS:ServerVirt, MCTS: SCCM07 & SCCM2012, MCTS: SCOM07, MCTS: Win7Conf, MCTS: VistaConf, MCDST, MCP, MBCS, HND: Applied IT, ITIL v3: Foundation, CCA
  12. LukeP

    LukeP Gigabyte Poster

    Maybe it's one of them 2015N, 2015P or something like that. I've seen different drivers for them. Other than that, I'm glad you have someone to send to a site to sort it out :D
    WIP: Uhmm... not sure
  13. Denver Maxwell

    Denver Maxwell Nibble Poster

    5th line this morning..... crunch time... though its all fixed now.....
    Certifications: VMware VCP v5, GVF Level 3a, ITIL V3, Windows 2008 something or other...
    WIP: Prince 2? CCENT? mmm donno
  14. j1mgg

    j1mgg Kilobyte Poster

    I sat at the backtop of a graduation induction waiting for any issues to arise.

    One person forgot their power on password
    Location had 4 routers bridged and one kept dropping and disconnecting our vpn sessions
    watched the champions league draw
    Certifications: Comptia A+, ITIL V3 Foundation, MCDST, 70-270, 70-290
    WIP: 70-291, security+ and SSCP
  15. ThomasMc

    ThomasMc Gigabyte Poster

    Yesterday was a sh*t day for me

    • Conference call to web designer
    • Pre Meeting
    • Meeting
    • Post meeting
    • Answer question from attendees of above meetings due to them not listening properly
    • Hit head off keyboard
    • Asked the big man upstairs for a raise

    but today has been nice and light, mostly just coding today
    Certifications: MCDST|FtOCC
    WIP: MCSA(70-270|70-290|70-291)
  16. Boycie
    Honorary Member

    Boycie Senior Beer Tester

    Left home and went straight to a client to replace an SDSL router and install an i-boot (which is an awesome idea device btw).

    Arrived back to base for dinner. Cleared up some calls, then out to another client to migrate their sbs network over to NOD32


    Certifications: MCSA 2003, MCDST, A+, N+, CTT+, MCT
  17. LukeP

    LukeP Gigabyte Poster

    I love days like this. Coding whole day, not bothered about anything else. What do you write in btw?
    WIP: Uhmm... not sure
  18. AJ

    AJ 01000001 01100100 01101101 01101001 01101110 Administrator

    Nothing I'm on holiday this week.
    Certifications: MCSE, MCSA (messaging), ITIL Foundation v3
    WIP: Breathing in and out, but not out and in, that's just wrong
  19. Josiahb

    Josiahb Gigabyte Poster

    Damn you! :gun
    Certifications: A+, Network+, MCDST, ACA – Mac Integration 10.10
  20. Theprof

    Theprof Petabyte Poster Premium Member

    We don't have 1st,2nd,3rd line support type roles... It's Network admin and desktop support and since the network guy is gone for 5 weeks, I am taking over. Here's what I've done so far:

    - Setup a new ESXi server for a remote office
    - Install a new version of Telephone API application on a test server and prepare for Prod.
    - Troubleshoot some Citrix issues
    - Couple of modifications to Exchange 2003 for internal email delivery
    - Preped a new ghost image for the new workstations I am deploying
    - Troubleshooted workstations
    - Toner calls
    - Setup Backup jobs in Backup Exec

    That's about it.
    Certifications: A+ | CCA | CCAA | Network+ | MCDST | MCSA | MCP (270, 271, 272, 290, 291) | MCTS (70-662, 70-663) | MCITP:EMA | VCA-DCV/Cloud/WM | VTSP | VCP5-DT | VCP5-DCV

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