VOIP Telephony Training

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Hi Guys

Abit of background info.. I have been working on a 2nd/3rd Line job for almost 3 months and as part of my training my manager has asked if theres any training requirements I need fulfilled. I have asked for Telephony and Exchange. As there are no VOIP experts at my work, my request has been fulfilled straight away and I have been asked to find a course. Just wanted to run the course I am looking to do by you guys and wanted to know whether this is good or if you could recommend a better one?

We currently support a PBX phone system in 2 of our sites and the other 2 sites have a Avaya VOIP system which we administer. The course is an advanced admin course with the following spec...


Course Contents
To cover all Relevant Subjects:



Attendant Console Parameters
Coverage Time of Day
System Parameter Features/ Coverage & Forwarding
Overview of Trunk Groups
Trunk Incoming Call Handling
Toll Table
ARS Table
Route Patterns
ARS Digit Conversion
AAR Routing for Network
AAR Digit Conversion
UDP / Dial Plan
Night Service
Node Names IP Addresses
Current Registered IP Handsets
Tenant Partitioning
Partition/time of Day routing
Status command
Station Lock Feature
Display Locations
Display Alarms
Display Capacity
Display Customer Options
PSA/TTI
Verify Key
Trace Command
EC500 Feature
Telecommuting Access
Authorisation Codes / FRL's
Account Codes
Saving commands in GEDI
Fault/Performance Wizard

 

Oh man! Ad-blocking software has been detected! :'(

This website is run by the community, for the community... and it needs advertisements in order to keep running. Blocking our ads means your killing our stats!
Please disable your ad-block, or become a premium member to hide all advertisements and this notice.

Just to add, the following is the Standard course. Wondered if this was any good? My current experience is that I know the basic administration such as add/change/remove stations and pick up groups.


AVAYA COURSE CONTENTS

• Login/Logout procedure
• Use of Keyboard
• Help feature
• Command structure and use
• Analogue extension form
• Digital extension form
• Attendant console form
• Feature button assignment
• Explanation of features
• Coverage paths
• Coverage answer groups
• Pickup groups
• Hunt groups
• List groups extension command
• Abbreviated dialling
• System parameters
• Port configuration (digital / analogue card)
• Creating a new extension and putting into service
• Removing an extension
• Duplicate command
• Alias station
• Feature access codes
• Overview of COR (Class of Restriction)
• COS (Class of Service)
• Status, busyout, release station commands
• Q & A