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Two different Prometric ID's

Discussion in 'Training & Development' started by Simonvm, Jul 16, 2010.

  1. Simonvm

    Simonvm Kilobyte Poster


    After taking my A+ exames wednesday, I noticed on the score report that it was registered under a different Prometric ID than the usual one.
    I suspect that's because I usually let Global Knowledge book the exam for me and provided them with my Prometric ID.
    The e-mail address I used then is now defunct (changed ISP's) so I had to register at prometric with my current gmail address to book the last exams.

    I already found out that you can request Prometric to merge both accounts.
    However, should I wait to register at Comptia, to request the certificate, till this is done on the Prometric side, or does it not matter?
    Certifications: MCITP: EST, MCDST, MCTS, A+, N+, CCNP, CCNA Wireless
  2. gosh1976

    gosh1976 Kilobyte Poster

    I had a similar situation and I ended up with two comptia ID's but I just sent an email to Comptia asking them to merge the two accounts and they did it within about a week.
    Last edited: Jul 16, 2010
    Certifications: A+, Net+, MCDST, CCENT, MCTS: Win 7 Configuring, CCNA
  3. Simonvm

    Simonvm Kilobyte Poster

    Yeah, I'm just a bit puzzled on what to do first.

    Let Prometric merge the accounts before registering at Comptia with my test results, or register first and then let Prometric merge.

    Edit: went ahead and registered at the Comptia site.
    I'll contact both Prometric and Comptia to sort it out

    Edit 2: Comptia KB article on the issue: https://s5.parature.com/ics/support/security.asp?deptID=15074
    Last edited: Jul 16, 2010
    Certifications: MCITP: EST, MCDST, MCTS, A+, N+, CCNP, CCNA Wireless
  4. michael78

    michael78 Terabyte Poster

    I had the same problem but I rang Prometric and they merged the accounts over the phone for me.
    Certifications: A+ | Network+ | Security+ | MCP | MCDST | MCTS: Hyper-V | MCTS: AD | MCTS: Exchange 2007 | MCTS: Windows 7 | MCSA: 2003 | ITIL Foundation v3 | CCA: Xenapp 5.0 | MCITP: Enterprise Desktop Administrator on Windows 7 | MCITP: Enterprise Desktop Support Technician on Windows 7
    WIP: Online SAN Overview, VCP in December 2011

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