Tranfering Broadband

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I have had a broadband account with Wanadoo for nearly two years. I now want to transfer to another provider which offers the same level of service as I get from Wanadoo, but at lower cost and with a free fixed IP address.

Do I need to contact Wandoo as my current ISP and cancel that account first (i.e.before contacting the ISP I wish to move to), or can my new ISP handle the transfer for me?

I cannot find any help on the Wanadoo site about how to cancel accounts, and before I spend half an hour on the phone to Wandoo at the national rate trying to speak to someone in deepest Delhi, I wondered if anyone on here could offer any advice.

 

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not a definite answer mate but i would've thought it'd work exactly the same as any other utility, i'd contact the new one and tell them you want to change and they should do the legwork for ya! hth!

 

That's exactly the answer I was hoping to get. Many thanks!

I'm sure the ISP I planning to move to will be more than happy to do whatever is necessary to get my custom. I would if I was them.

 

I'd think though that you would still need to contact your existing ISP to cancel your account with them, otherwise they will keep billing you!

If it were me I'd cancel my existing account, then sign up for the new one.

 

i've done it a few times with gas and electrickery and they usually contact me to say sorry to lose you, would you not like to reconsider with this great offer? etc....

 

Yes, cancel or get a date of disconnection from Wanadoo and then plan your new ISP. Any ideas who you want to go with?

 

You need to get something called a 'mac code' (Migration Authorization Code) from Wanadoo first. You then give this code to the new provider.

Swapping ADSL providers is a bit of a nightmare.

Look at www.adslguide.org.uk for more info on this

Harry

 

Harry basically says it all - you get your MAC key from the losing ISP, who will be totally arsey about it for ages, then give it to your gaining ISP who will then migrate your ADSL hopefully seamlessly.

As mentioned above, it can be a nightmare, but once you have the MAC, you're past the worst. Hope that helps

 

Isn't everything these days seemingly more complicated than it needs to be. Having said that, after a twenty minute wait to speak to someone about cancelling my credit card, when I did get connected they sorted that straight away without any questioning about why.

I take the points onboard about contacting Wanadoo. I want to transfer to Demon because they are cheaper for the same level of service that I get now, plus I can have a fixed IP address which Wanadoo can't offer. I want to set up a VPN to my home network so I can access my server while away from home.

So its a case of getting onto Wanadoo and getting a MAC from them.

 

In fairness, although migration may occasionally be problematic, when you consider the alternative option of cancellation altogether, then signing up again with the new ISP (poss with a new activation fee) with the standard 7-14 provisioning period, it is a heck of a lot less painful.

 

I recently migrated my broadband service from AO-HELL to Freedom2Surf...AOL were really pissy about giving up my MAC code to me....it was like getting blood from a stone for about 5 minutes but finally got hold of it....migration seems to be going well so far, fingers crossed

 

Well I now have my MAC code from Wanadoo, so anyone out there care to recommend a broadband ISP to me?!?!

Whichever one I go for must offer a fixed IP address.

 

NOT tiscali !!!

 

Plusnet

I thought most ISP's are giving statics out these days?

 

Oh well, at least I now know a couple not to go for then!

The two I have been looking at so far are Demon and Plusnet. Plusnet can offer me everything I want incl fixed IP for £21.99 a month which is £3 cheaper than the Demon package. Their minimum contract is also just 1 month rather than a year. So unless I see anyone who can beat that I'm inclined to go with Plusnet

My MAC is valid for 30 days which should be plenty of time to make the decision.

 

I'm with demon got Static IP, happy with the service to date been with Demon for the last 5 years at least, on modem and dialup then broadband, tried freeserve as was for a while but went back to demon (back in dialup days)

 

Just been looking at the Demon website. Their Homeoffice package offers a contention ratio of 50:1 compared to 30:1 for Plusnet. I believe the lower the better cos it means less people to potentially share bandwidth. How important a factor that is in practical terms I don't know.

 

It certainly matters but its all in the luck of the draw as well, if plusnet offers a better contention ratio and the speed and the price check out the ADSLGuide.org (i think its that) for comments and go for it.

At work we have a SDSL line with 5:1 contention unfortunatly i sometimes think we share it with google as its so slow and thats when the users go home.

 

That's because they've all started their P2P for the night.

Seriously though, if you can get a static IP address thrown in for the same price then you guys have it made. In Switzerland I'd have to pay an extra 20 to get one.