Service Desk Job

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This morning (0900) i had an interview with the company im currently working for for the permanent servicedesk vacancy which had arisen. 3 of us temps went for the job (the 4th is a student), this afternoon, i was offered the vacancy!!!!!!!

SCORE!!!!!

Fergal

 

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Nice one Ferg!!!!!!!!!!!

Kat

 

Congratz, sink a cold from me.

 

Nice one Ferg. Good to hear!

 

ummmm tell you what guys - why dont you drink some for me for you? (dont drink, lol - and that way you have an excuse, lol)

Fergal

 

You could sink a cold orange juice or just plain old water, I never mentioned beer. Anyway I'm off down the pub all this talk has dried my mouth.

 

Rock on, Fergal! Congratuations. BTW, here's your glass of water. Enjoy.

 

Great stuff Fergal - well done m8

 

Nice one Fergal, I know its early days but are you going to try and progress to 2nd line or are your sights on management? Nowt wrong with a bit of ambition...

Good luck to you...

 

Ideally i would like to get into tech services, maybe end up in security (theres a fantastic course i would love to one day do: Here)

who knows though

 

A hearty slap on the back from me too Ferg

 

Certified Ethical Hacker. Remember young grasshopper...use your great powers only for good...never for evil.

 

That's great news, well done.

We've got a help desk guy here. He's the youngest member of the team, and he helps the administrator.

He helps him by answering the phone and dealing with customer problems so that the administrator doesn't have to.

The process goes something like this.

1. He answers the phone and listens to the long winded and technically inaccurate description of what the customers problems are.

2. He blames the customer for whatever has gone wrong in such a confident manner that the customer believes him.

3. We all run round like headless chickens trying to work out what we did to cause the problem and then fix it.

4. He phones the customer back, blames them again and invents a story about how we have sorted it out. If it was a big problem, he balmes someone else too like the ISP or Bill Gates.

We actually have an automated system for logging support issues via the Internet, but it always seems to be broken and nobody has really thought of a good reason for trying to fix it.

Ironically then half the calls this guy gets are to tell him that the automated thingy is broken, even though they didn't seem to have a fault to report in the first place.

 

Well done matey. Have a cold one on me. Good luck, all the best.

 

That was a blinder, Jonny - nice one !!!

 

Fair play Fergal, great news!!

 

Congratulations, Fergal1982!

 

man. this week, i got the job offer with these guys, an interview offer through an agency, and another interview offer for the NHS. what the hell?

 

Quick m8 - stick fifty bar on the Dons for a top three finish !