server/exchange experience

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What roles are you actually applying for? And what commercial experience do you have? Tinkering at home will only get you a short way, career ladder-wise before it needs to translate in to real-world experience.

If you've not had a 2nd Line role, or a job where you've had hands-on server work as part of your role, you'll find it hard to even get a foot in the door for an interview. Uni or home experience mean little to nothing when you've got experienced pros all competing for the same jobs.

 

The kind of FL experience you're getting doesn't sound like it's going to help progression wise. If there's no opportunity for you to move sideways and get yourself some server support experience (and I'm guessing with a telecoms company this is unlikely) then you probably need to look for a different first line role. Or perhaps a blended 1st / 2nd line role with a smaller business, which should afford you the opportunity to grow your skillset in a commercial environment.

You could perhaps pursue the MCSA but without the real-world experience the certs are pretty much toilet paper.