Printing Issue

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Not sure weather this is the right Forum for this but here it is any way!!!!

At work we have just installed brand new PC's for every user (Dell GX270 with TFT Screen), Whilst upgrade the machines we took the chance to migrate to Win 2000 Pro on these machines.

On the old system users in our Bristol regional office had 1 local printer for basic printing, 1 network printer for bulk printing and 1 Colour/Color, obviously for any colour/color printing that is requires, now the colour/color printer is shared through 1 of the other machines and everything worked fine when using NT how however when ever anyone print to the colour/color printer they get an error and all it says is "Unhandled Exception" with an OK button and nothing prints.

Any Ideas????????

 

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This is more common on a migration to XP but you might try updating the printer drivers. I had a project where I upgraded a couple of machines from 2000 to XP and suddenly they're printing hash. It was an old Kyocena printer on the network. I updated the drivers on the print server and they could print again. Interestingly enough, there was another XP machine in the office that was printing to that printer just fine. Go figure.

 

I have already installed the 2000 drivers, they are signed drivers too

 

Have you checked the knowledge base at the manufactuer's site for this error message? It might be a known problem with a known solution. Just shooting in the dark.

 

you may think that I am being cuel ....but......I already resolved this, I just thought I would post the error here to see if anyone else could work it out. So if you want any clues, just ask

 

Oh Derek, you're really such a bitch at times

I dunno, Service Pack issue ? Janitor standing on the network cable ? Spin from Tory HQ ?

:roll:

 

Whataminute! You've solved this and are testing us? Testing us? Your buds? Your comrades in arms? Man, that's low. Just pony up the answer and we won't have to hurt you.

 

Well said Trip (mind you, you did tell me earlier that we're all virtual, and can't actually dish out good, solid kickings)

 

Ok, so I can't beam across the Atlantic and give Nelix a good "what for". But any number of you guys must be within "striking distance" of him. Besides, I was talking mainly about the "sales scum" who darkened our "virtual" doors. Who knows where that guy physically is? Nelix at least, is a known person with a fixed location. Sic 'em!

 

Yeah, and wanted in most counties across our land ....

 

Now Now guys, I thought this was what cert forums was about, helping to get the grey matter working, and on occasion to get us techs to look down different avenues to resolve issues that anyone of us could encounter at any time during our course/work/training.

But if you really want to know and cant be bothered to hazard a guess or give a possible solution then just say and I will tell you what the problem was.

So dont :snipersm: me before you know ow to solve the problem cause if you do, its sods law that tomorrow you will have the same thing happen to you

 

Ok, so which machine is getting the unhandled exception ? the machine sharing the printer or the machine sending the print ?

 

Fair point, Nelix !

I'd have certainly looked at Drivers, SP's and permissions (Group Policy too). Obviously, that would be after checking all hardware/cabling/power issues.

Is it a USB printer ? Was USB enabled on all machines attempting to connect to it ?

Separator pages - they can be set so they change the appropriate Print Language used to communicate with the relevant Print Device ? If set wrongly, you'd experience utter cr@p (average day at CertForums :P )

You've set the challenge - we'll sort you out, mate

 

I have a headache, I'm tired, and I have an hour left at work. I don't want to read the novel. I'll wait for the movie to come out.

 

Both are getting the unhandled exception error.

When I set up the machines I installed the printer and shared it then printed a test page and it worked fine, it was the next day after i got back to the office that I recieved a call informing me of the error, the printer is a Panasonic colour laser printer, cant remember the model number but can get it if you need it.

By the way when I first posted the problem i didnt have a clue, it was later that i found the error and fixed it.

 

Might have to shoot you shortly, Nelix

 

lol@Gav

 

OK, if you give up then here's the answer.

Before the Net Admin left he was asked to tighten up the policys on the hard drives to stop people messing up the system files, however he went abit over board, when we imaged the machines we created 3 partitions C: D: and E:, C: being the system partition D: and E: for the user to use, however when the policys were put into force all 3 partitions were locked down so no access was available to any partition except by admins, Doh!!!!.

I put the problem down to the printer needing write access to a file or files on the C: partition (due to the fact that when I NetOp'ed into the machine as admin I was able to print. not wanting to remove all the restrictions on the C: I set up an audit on the machine so that it would log and failures on the C: and logged in as the user and tryed to print, loged back in as admin and viewed the security log to find out which file/files the printer was trying to access and then granted permission to the said files.

Hey presto, everyone is happy. think i even impressed the boss.

 

I'm not quite sure if that was a fair situation to test us out on. You knew, since you work there, about the change in policies on the hard drives. The rest of us would have to shoot in the dark to get that one. It's a little like trying to solve a murder mystery when you don't have all the clues.

I'm not trying to say you were being unfair but, without realizing it, you presented us with a problem where, because we didn't have possession of the same facts that you had, we would be at a disadvantage.

 

Point taken trip , I wasnt meaning to be unfair