Phone scripts

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Did your place of work give you scripts when you first started?

{admin sorry can you move to Training & Development}

 

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Yep we have a phone script...

Hello company name <end of script>

Only joking we don't have one apart from intial phone answer.

 

you mean like this ?

GRim

 

Excellent post

 

WTF!..... no wonder IT support departments are getting smaller this is how we used to do it

 

That's brilliant - and using my favourite tape machine!

Harry.

 

I know many help deskt companies have phone scripts but personally I've never had to use one.

 

its a shame most people just don't use this more often, it would make our lives so much easier

GRim

 

Kinda goes together with this

 

i actually do that and never realised it

i was never fortunate enough to fill my black book with numbers so now its now full of a/d and exchange guides

GRim

 

I answer the phone like this:

"...'sup?"

 

I answer the phone like this:

"...Sorry wrong number!" and slams the phone down!

 

No. At my first tech job, we had a dedicated person who answered the phone and typed up trouble tickets. We were then dispatched by the IT Manager to the customer sites.

 

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