Outlook Problem

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In Outlook 2003 when a user sends a message, sometimes when she selects who the message is to when she then goes to type the actual message it will not let her type anything. The only way to get round this is to select a different program and then go back to the e-mail and she can then type a message.

Any ideas why ?

 

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Is this Office Outlook that is connected to an exchange server?

Does the address book function correctly? Does the rest of the office suite work ok? does the active directory name appear when you type a users name in? Is there anything showing in event viewer?

 

Rob1234,

I don't have Outlook 2003 but I do have Outlook 2002.

So I tried to follow the steps of what you're trying to do by:

1. Open Outlook 2002
2. Click the [New] button
3. In the resulting dialog box, I click the button for [To...]
4. I choose a random contact, then click the [To->] button
5. I click the [OK] button
6. I moved the mouse cursor to the e-mail body section, then left-clicked
7. I typed a few words which showed up on the screen

So based on your problem description, did you try step 6 as listed above?

 

Yes it is conencted to an exchange server. Yes the address book works fine, so does the rest of office the ad name appears and event viewer did not show any problems.

 

Yes but it will not let you type anything there.

 

Hi Rob,

Have you tried a "detect and repair" from the help menu? If so, and nothing happened, did you re-check event viewer?

 

I think it would be a good idea to try the below:

Click on Tools>Options>Mail format and ensure HTML is the option to text.

 

Presumably it's an IMAP account, right? If so, try recreating the Outlook profile.

 

First reccomendation would be to save the data files and uninstall then reinstall the outlook application.

to me it sounds like a software glitch of some kind.

one assumes you have tried simply restarting the computer, if not try this first, it fixes sooo many problems!!!

 

Yeah I got her to restart the PC did not fix the problem I know what you mean about it fixing a lot of problems!

Properly just gonna reinstall outloook, I'll let you guys know if that does the trick.

 

Hi Rob,
With Outlook open, if you hold down CTRL and right click the Outlook icon and select 'connection status' do all the connections have a established status?
Cheers
NB

 

That's probably a good idea... either a repair or a reinstall was what I was going to recommend.

 

Thanks for the advice I reinstalled it and that seems to have fixed the problem.