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Outlook 2007 - search not finding all items

Discussion in 'Software' started by shadowwebs, Mar 15, 2013.

  1. shadowwebs

    shadowwebs Megabyte Poster

    Can someone help me on this one please, as looking at other forums I cannot find a suitable fix for the problem.

    If I perform a search in Outlook 2007, for lets say the keyword "avs" where I know there are at least 14 items, but only 10 items are found. I have re-installed Outlook and also ran a new search within Indexing Options, however it's still not finding all 14 items from within that folder that I am performing the search.

    Any ideas?
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  2. mojorisin

    mojorisin Kilobyte Poster

    Have you tried this ?

    Reset indexing by rebuilding your Instant Search catalog - Outlook - Office.com
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  3. Arroryn
    Honorary Member

    Arroryn we're all dooooooomed

    Not sure if this is the same with Outlook 2007, but Outlook 2010 definitely needs cached mode enabled to search all items. Might be worth a shot.
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  4. GSteer

    GSteer Megabyte Poster

    From my understanding the difference between cache mode being on / off is the location that the searching is completed.

    If it's on then local system performs the search using the cache
    If it's off then remote server handles the search.

    If you're in cached mode then rebuild the local index as mentioned above.

    If you're not in cached mode, ie on a Terminal Server, then you might need to rebuild the search indexes on the mailbox server. This applies to Exchange 2007 / 2010 - there is a powershell script it %PROGRAMFILES%\Microsoft\Exchange Server\V14\Scripts named ResetSearchIndex.ps1

    Using a raised exchange shell run .\ResetSearchIndex.ps1 - force -all

    This will rebuild them. Original sources for more info:

    How to Rebuild the Full-Text Index Catalog: Exchange 2007 Help
    Exchange 2010 Search Reset Search Indexsheenaustin.com | sheenaustin.com

    Came across this in recent SBS migrations where the searching would not return results prior to the mailbox move date.
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    Sparky likes this.
  5. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

    Try searching through webmail - if it comes back with the correct emails it will show that the search engine on the server is at least working.
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