Outlook 2003 - Accessing and adding delegates issue: Very slow

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Hello All

I have an issue here where outlook 2003 is very slow when accessing, adding or removing delegates. It can take 30-40 seconds for outlook to respond.

If anyone has any ideas, please let me know

OS:XP
Outlook client version: 2003
Exchange: 2010

Thanks

Matthew

 

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ping from the XP machine to the Exchange 2010 server and see what the response rate is

 

Hi

Thanks for your reply

Results:

bytes=32 time<1ms TTL=128
bytes=32 time<1ms TTL=128
bytes=32 time<1ms TTL=128
bytes=32 time<1ms TTL=128

I get this same result from my machine which is working as normal

 

connection is fine then, is cache mode enabled in outlook?

 

Hi,

It is directly connected - no cache mode

 

Just reinstall Outlook.

 

If its only happening to one person, you could try and recreate their outlook profile.

 

My apologies guys, i have already tried to recreating outlook profile and the issue occurs for this user on all computers. I want to avoid recreating the user account if possible

 

Have they got a roaming profile? Change to a local profile and see if this speeds things up for them, if the roaming profile is large then you could ask them to clear it down in size by deleting anything not needed.

Otherwise, I think you are going to have to recreate the AD/Exchange Profile to clear it up as it's only one user

 

Hi they do not have a roaming profile.. Does this mean i need to recreate their user account and mailbox?

 

No, you don't ever recreate user accounts and mailboxes unless its a serious issue... Can you try doing the same task through outlook web app? see if that gives you the same issue?

Another thing I forgot to suggest, I noticed that you're running Exchange 2010 and Outlook 2003... if you can try to install Outlook 2007/2010 to just test and see if that helps or try from another machine that has outlook 2007/2010.

 

One issue we've noted with very slow outlook performance in various respects is the number of items in the primary folders, Inbox, Deleted Items, Sent Items etc.

Suggestions and details on how to investigate here: Finding High Item Count Folders Using the Exchange Management Shell - Exchange Team Blog - Site Home - TechNet Blogs

Exchange 2010 is 100,000 / folder - sounds high but I've got a couple of clients with item counts near this (and on Exchange 2003 which is turning into an inherited performance nightmare).

Another question: Does this happen when you run Outlook in safe mode? If not then disable all addons and retest in normal launch, then figure out which addon is causing the headache. [Ref: Outlook 2003 Command Switches]

 

Yeah Exchange 2003 will have a difficult time support a large volume of email items in an inbox, I've experienced that first hand... Exchange 2010 should have much higher support.