Note to IT: Stop whining

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Note to IT: Stop whining

IT, like every department in the company, has a thankless infrastructure element that no one acknowledges until it breaks. So it’s time to buck up and stop whining.

Spend a few minutes with an IT wonk, from the CIO down to the most junior programmer, and you will find a common and unfortunate fault: excessive whining. Your average IT worker can regale you with endless tales of woe: from lack of funding and the evils of outsourcing, to a dearth of acknowledgement for years of applying patches, caring for backups and fending off hordes of hackers and crackers bent on ransacking corporate infrastructure. In this sorry state of affairs, save for an occasional Dilbert cartoon, the world fails to acknowledge the trials and tribulations of the lone IT soldier.

Imagine the shoe on the other foot for a moment if you will. Let’s say your next paycheck fails to miraculously appear in your bank account on payday. A call to payroll connects you with an apologetic soul who spins a sorrowful tale of the difficulties of balancing the debits and the credits, the trials and tribulations of FICA, UCI, Medicare and Medicaid deductions, the myriad nuances of NSS versus SWIFT standards for funds transfers and the damnable misery of dealing with those outsourced bastards at ADP. Would you share a sympathetic sigh, thank the person for their years of trouble-free payroll processing, and tell them to they can pay you whenever they can get around to it? Similarly, if your car disappears from the company parking lot would you lend a sympathetic ear to the security guard who rails on about a lack of staff, and blames the problem on those fat cats in the C-suite that wouldn’t pony up the money for the laser-guided robotic guard dogs that clearly would have prevented the theft, or would you demand answers as to why your car is gone?

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Thought that I maight just post this here, the world just doesn't understand us

-Ken