Norton Update - suspected issue with email

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Hi All,

Just a quick but unconfirmed nod on an emerging issue...

I've had 3 reports in the last 48 hours from users experiencing email difficulties since installing the latest Norton Live Update (estimated to have been available on or around 7th Dec).

Problems experienced are unable to access normal pop3 mail or even conduct a telnet session since the update, despite verifying all settings in each case myself.

I stress once again this is unconfirmed, but definitely worth of mention.

HTH


EDIT: Just added a fourth case to the list, exact same as others. Basically can telnet until the connection to the server, then Norton closes the connection.

 

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It is confirmed Jak...there are other people having this problem...Its been on another forum site I go to...and even here at BT I have had a couple of calls about it too! hence one I have put on already!

EDIT: d'oh just read your edit mate...

 

Thanks for backing this up NoelG - I'll be looking for a fix over the next while, but if you hear anything first, please post it here.

Aaah, it's all part of the service we provide, eh ?

 

Indeed it is Jak...

EDIT: two links here and here the latter has references at the bottom of the page with suggested fixes as to where the first has fixes but not for everything but I think you get the general idea guys...hope this helps...

 

Good old modemhelp.net - fantastic site for quick fixes !!!

However, I'm sure you'll agree, NoelG - my prime concern here is to find something that relates directly to this latest Norton update. Nothing on their site as of the time of this post.

I've also dropped a post over on the good ship Securely Speaking to see if anyone on that side has any info on this.

 

I do agree with you Jak...I have checked the site too but so far nothing...surely Symantec are aware of this?

 

this might help you...look like they are aware of it already...nice to know that eh!

http://www.tiscali.co.uk/help/email/oe_errors_0x800ccc0f.html

 

Aaaaahh - you're the daddy, Noel Nice one m8

Coincidentally, I worked out a fix with a user tonight - looks like we don't need it now....

...and they think we sit around doing nothing till they phone.....


EDIT: Just to add to Noel's post here's the DIRECT LINK to the fix on Symantec's site