New laptop Problems

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Hi All!

I have recently purchased a new HP Pavilion dv8000 laptop and i must admit i do like it but this week i have been experiencing problems.

Twice it had turned it sell off.

And today all websites closed and a notepad .log file was left on my desktop it's quite large with loads of info in it that i do not understand.

Has any one experienced similar problems?

Best regards

Adam

 

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download spybot software and check for spyware. Run a full virus scan. If you go online make sure you have a firewall..

thats to start..

 

I agree with Clyde. Run a complete Spyware scan.

Spybot
Adaware

Just two that I'd suggest.

 

Thanks for the quick response.

I keep good house keeping, I know about these threats and I protect my self with these programs, Zone Alarm, Avg 7.1, Xoft Spy, Ad-aware and spybot.

That's why I was so surprised with this behavior.

Adam

 

what was the name of the log file on your desktop? could you provide a snippet?

 

This is the top


An unexpected error has been detected by HotSpot Virtual Machine:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c9010f3, pid=3576, tid=3720
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_05-b05 mixed mode)
# Problematic frame:
# C [ntdll.dll+0x10f3]
#

--------------- T H R E A D ---------------

 

This is the name

hs_err_pid3576

 

A quick google on the above reveals that this is a Java issue. Have you recently updated Java? Or if not perhaps you should.

Just guessing.

 

I was updating after doing the same thing, hopefully the problem will stop but i find it hard that it could turn my PC off.

Thanks for the help.

Adam

 

temporarily disable java in your browser(s) and see if it goes away.
If you installed sun java, uninstall, delete the folder that remains and reinstall
try deleting the contents of downloaded program files folder...