Microsoft Outlook 2007 PST Problem

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Hey guys,

A user has a 368mb PST file that's used to look back at old archived emails. Opened it today to find that a huge amount of emails were missing.

So I did a SCANPST on it, looked at the log and I see a lot of..

!!Invalid block

??Couldn't find BBT entry in the RBT(7483J)

I can see that, a lot. I also ran outlook.exe /cleanviews to make sure there wasnt any filtering of the emails going on and no change.

Also when I repaired it, it reduced in size to 220mb.

Any hope for this PST guys or is it basically messed?

 

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Likely its toast - PST are about as stable as a 3 year old on crack.

 

Haha

Think I'm gonna have to get in touch with Microsoft, this has happened multiple times now

 

On the same machine?

 

Yeah the same machine, but, this user is one out of about four users who actually have Outlook 2007, plus the other three dont make archives, just this one user.

 

How old is the computer?

 

Got it back in September 08

 

Well its clearly too old then!

 

Shh recession!

No spending !

 

Lol, I would make sure office is upto date and do a spinrite on the HDD, if the problem keeps re-occurring then theres something else going on, I have the great pleasure of not having an exchange server and the only time I've lost a .pst is when the hardrive failed, who knows maybe I'm just lucky .

 

Yep it does that (alot). only thing you can do if scanpst doesnt work is drum into users how to create pst's on network locations that are backed up regularly so at least they may only lose a day or so worth of email

 

Isn't that bad.

 

You'd be better off by putting the archive pst file into the my documents folder. That way it gets backed up in the profile and you have it stored locally.

 

Thats where it is. I just wondered if there was a way I could do it without having to dig out the backup tapes.

Oh well, that's what I'll do.

Thanks for all your help guys.

 

Dunno have not supported outlook for a couple of years thankfully. however storing them in your my documents isnt any good either if users hotdesk unless I suppose you have roaming profiles too.

 

Lucky you, also yes roaming profiles.

 

If your mailserver has space just leave a copy there. we have a 2x 160 GB with 75 users all playing nice on there and also saves all the pissing about if the local copy gets mangled


To enable goto the mail account, click more settings, go to the advance tab and right down the bottom are the options to "leave a copy"

 

I once took over support for a bank that was doing this. When everyone arrived for the day, their profiles were pulled from the server... all at the same time. Horribly slow boot-up times... and if someone rebooted in the middle of the day, their banking apps slowed to a crawl.

If e-mail is worth keeping, keep it; if it's not, delete it. If you absolutely HAVE to have something archived, put the archive on a network drive and LEAVE it there until you need it.

 

I agree, I think I need to put in a suggestion for a major revamp of the way we store users data and other stuff.

 

Nope. I had the same problem with some users and the only way to get it back was restore from backups. It might also take you a couple of restores to find one that isn't corrupt.

Even though the users have the pst as an 'archive', I think some of the problem lies with them treating it as another folder and drag and dropping their emails into it every day.

I had this problem too. Some useers had upwards of 2GB archive files that they absolutely had to have. Needless to say that every time they logged on it would take them between 20 mins and 2 hours.
You try and try to explain to them that is the problem, but.................management.

I tried getting them to do the delete thing too, but no joy. They insist that they absolutely need the emails inviting them to attend a conference from 7 years ago that they've never even read. Of course, they're much too important and too busy to actually go through their mails and delete what they don't need. Just makes you want to cry.


Daniel, I don't know how many users you support but maybe it's worth thinking about a proper email archiving system. If you want more information I have a good system recommendation for a good price.