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Managed Services / SLA Take On Processes

Discussion in 'The Lounge - Off Topic' started by GSteer, Nov 19, 2010.

  1. GSteer

    GSteer Megabyte Poster

    Afternoon all (hey it is here in Canada),

    I'm currently gearing up our Managed Service offerings at my current company and am getting the chance to implement a proper take on process which will require documentation.

    Now I've got a basic base to work from mentally on what needs including, i.e. auditing of existing setups, advice/project work required to bring up to supportable level, then the actual managed phase.

    The question: Does any one know of any resources (or even just topics) available online, or that might be on Books 24x7, discussing similar topics that would give me a broader overview or deeper insight? Edit: Re-reading this sounds like I'm only after free info, also interested in recommended books on the topic(s).

    I've run a few Managed Services contracts before, but never had as much chance to do it properly as I have now, so I'd like to get my teeth in to it a bit more (along with a bit of technical writing practice), all information pointers accepted, I'll make ya a cuppa!

    FYI: We're talking small business type setups on the technical side.

    FWIW: I've just been doing some further browsing...have I been asking about ITIL without realising wth ITIL is ?
    Last edited: Nov 19, 2010
    Certifications: BSc. (Comp. Sci.), MBCS, MCP [70-290], Specialist [74-324], Security+, Network+, A+, Tea Lord: Beverage Brewmaster | Courses: LFS101x Introduction to Linux (edX)
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