Landed a desktop engineer role...

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Hey guys,

After 9 months of answering the phone to users and listening to their silly issues I have finally landed a desktop support role. I now have the chance to get some hands on and gain more experience.

The first 3 months will be dedicated to a new infrastructure being put in place so alot of moving equipment around, setting up machines, networking etc.

I finish my current job this Friday and jump straight into my new job on Monday, so no break lol.

Anyone currently in a 2nd line position? And what are your experiences when you first start this role?

Kraven

 

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Good news mate, good luck in the new position

 

Folks, that's how it's done!

Glad to see you working your way up, Kraven! Major congrats!

 

Good job Kraven. Congrats on the job!

 

Great...congrats!

 

Good work dude

 

congrats

 

Congratulations Kraven - I did exactly the same thing as you in Nov 06, did 8 months on 1st line and then moved to desktop support. It can be good have a new infrastructure to play with, you get to find our all the bugs first

I'm currently in 2nd line desktop support - been 15 months now - when I started I found quite a bit to take on board and learn and the theory in books is OK but as every company is different the way they implement the MS stuff changes, so be prepared to think outside the box.

On the user-facing role, it made a complete change. I enjoyed actually visiting the users and chatting with them. I've worked in 3 places now (same company) over that time and have always found users that would be inviting, offer a coffee and happy for me to waste some time with them chatting about photography, IT, technology.... and of course, you always get the females users who are as fit as .......

Enjoy it!

 

Congratulations

 

Our Helpdesk (which I was working in) and Desktop Engineers have just merged so I'm not in the best position to "emphasize" with your situation. That being said, it sounds like you've really landed on your feet - best of luck!

 

Congratulations, Kraven.

 

Congratulations Kraven and best wishes in your new role

 

Congrats on the new position.
Way to go...

 

Well done dude, good work!

 

Thanks for all the congrats guys.

I went for a quick visit today to find out where I'll be stationed etc. I met most of the team who all seem very nice. My new manager also took me around the server rooms which was heaven to me (First time being inside a server room), it was freezing and and it very windy lol.

Also met the unix team, the wintel team and some of the HR people.

Other than that I'm looking forward to monday, hopefully it will be a nice day as it was thrashing it down with rain today.

Thanks
Kraven

 

Sounds promising mate, remember to give us the 3 day review!

Best of luck

 

See this has you confused - the freezing and windy - it was outside, not a server room

 

Anyway for my 3 day review, well 4 day.

Been mainly shadowing one of the senior guys, but started doing my own stuff today.

On Monday, got a brand new machine which I ghosted myself and did a few jobs (No network connection, outlook issues), the day went very fast.

Tuesday and Wednesday did a few more jobs, installing a digital camera, another outlook issue and ghosted 2 machines and delivered them.

And then today we had 18 new Dell machines that needed ghosting to be rolled out on Monday. Did 9 today as well as a job this morning which I did by myself (Installing some software that needed local admin rights). I'll be ghosting the last 9 tomorrow and doing the paper work (Asset tags etc).

Seems all I've done all week is use norton ghost lol. Though it was a learning experience as I have never used it in a IT enviroment. I should hopefully be let out into the wild next week.

Kraven

 

Sounds cool mate, let us know how it goes