is helpdesk a final destination for some?

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I don't see why it wouldn't be true. I know the odd person who stayed in a similar role for over a decade. He was happy doing that and doesn't look likely to move roles unless forced to.

I don't think getting into IT means you have to constantly strive for what's next in terms of job roles. It's entirely down to the individual and if you're really happy somewhere, it suits you and your lifestyle, why look else where. In general I think it's fair to say with more responsibility, and you'd hope money, there also comes more stress.

I haven't seen your article but it doesn't surprise me at all. The only possible negative I can think to a person staying in a role like that is that they block new people wanting their foot in the door so that they can progress onto other roles, but then you can't go through life worrying about other peoples careers, looking after your own will prove enough of a challenge at times.

Just my 2 cents on that, by no means a right or wrong answer I don't think, progress or don't, as long as you enjoy it or it gives you something you need.

 

+1 to what jk2447 has already said.
Plus remember, there are different levels and roles on helpdesk/servicedesk

 

Good point actually, the chap I spoke of does bits of server work when they need him so he's doing more than your average helpdesk there I'd imagine.

 

That's fair enough Ed, but I do think its possible for a person to progress in the same role. I don't think it's all about changing job roles to progress, so should you or anyone not get the opportunity, I wouldn't automatically say they hadn't progressed. They could be the pride of a company becoming the elite at what they do