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Interview preparation - troubleshooting desktop icons

Discussion in 'Software' started by tdooley, Sep 2, 2007.

  1. tdooley

    tdooley Bit Poster

    I'm preparing for a interview coming up this week. One of the questions I might be asked is along the lines ....

    A user reports that a desktop shortcut to a programme is not working. What do you do to resolve the problem?​
    I presume there are several possible answers, e.g.
    • The user's profile has been corrupted. Restore the profile.
    • The programme has somehow been uinstalled. Reinstall it.
    • Make sure the shorcut is pointing (target in shortcut properties) to the correct programme.
    Are my answers along the right lines?

    WIP: MCDST, then start on MCSA
  2. drum_dude

    drum_dude Gigabyte Poster

    I'd say restoring the profile is a bit OTT for 1 desktop shortcut issue. The last 2 are along the right lines though.

    Good luck
    Certifications: MCSA , N+, A+ ,ITIL V2, MCTS
    WIP: MCITP 2008 Ent Admin, Server Admin, Exchange 2010, Lync 2010, CCNA & VCP5

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