ID Ten T Error

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I’d like to share a little anecdote that happened in the office the other day. Young Joanne, the editor of a Yorkie publication, was having trouble with her computer.
So she called Tim, the computer guy, over to her desk. Tim clicked a couple buttons and solved the problem. As he was walking away, Joanne called after him, 'So, what was wrong?'
And he replied, 'It was an ID ten T error.'
A puzzled expression ran riot over Joanne’s face. 'An ID ten T error? What’s that ... in case I need to fix it again??'
He gave her a grin... ;-) ... 'Haven’t you ever heard of an ID ten T error before?'
'No,' replied Joanne.
'Write it down,' he said, 'and I think you’ll figure it out.'
(She wrote...) I D 1 0 T

 

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yeah ive heard that before. that and pebcak are common phrases

 

if you are going to write it in a report, id use
ID-10-T - makes it less obvious

 

doesnt your tracking system have a 'private' option? most have the ability to add IT only notes to the account. should the customer ever view the call they wont see that note.

 

As a joke I'll tell some of our users that there was an error between the chair and the keyboard!