How to enhance a company's procedures *to eliminate bottlenecks?

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I have a couple of questions that I don't know who else I could ask them but you.*I have been asked these questions from an*interviewer's*side, I really didn't know how to answer them properly. I really appreciate any advice that you can offer regarding knowing more about them and answering them as well. I'll be posting everyone of them in separated post.

The question:
How to enhance a company's procedures *to eliminate bottlenecks.

Thank you,

 

+1 for Ken however the question (and the other one)do sound a bit like questions you might find in a university paper <justsaying>

 

lol, I thought the same, especially since the user has another very similiar question.

 

Tell everyone not to arrive at work at the same time?