Hi all!

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My name's nick and I've done helpdesk/desktop support for over 10 years and am rather frustrated To be honest it has been mostly helpdesk with some desktop and system admin (changing backup tapes, running back ups, updating the anti-virus software on a server) thrown in. I have only done basic AD admin (creating accounts, resetting passwords, unlocking accounts) and creating Exchange accounts.

The frustrating part is trying to progress further than helpdesk/desktop support and I hope that's where you guys can come in? Does anyone have any suggestions for the type of qualifications needed to enter network support type jobs? I feel a bit ignorant here (as IT is such a large area), but I was thinking more of the Cisco network support jobs (if anyone has any ideas what these are) and if you need any Microsoft qualifications as well? Regarding the latter which one(s) would be appropriate for Cisco networking support jobs (e.g. MCSA 2003, Vista, 200, maybe Linux, virtualization?

Thanks.

 

Hi Ken

Thanks for your advice.

To be honest, I have the old Network+ (I think the version before the 2005 one). However I'll certainly go for the CCENT. Any suggested study materials for the latter (assuming I don't need to update my network+)?

 

Welcome Nick!