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Hi all!

Discussion in 'New Members Introduction' started by njamhall, Oct 26, 2009.

  1. njamhall

    njamhall New Member

    My name's nick and I've done helpdesk/desktop support for over 10 years and am rather frustrated :( To be honest it has been mostly helpdesk with some desktop and system admin (changing backup tapes, running back ups, updating the anti-virus software on a server) thrown in. I have only done basic AD admin (creating accounts, resetting passwords, unlocking accounts) and creating Exchange accounts.

    The frustrating part is trying to progress further than helpdesk/desktop support and I hope that's where you guys can come in? Does anyone have any suggestions for the type of qualifications needed to enter network support type jobs? I feel a bit ignorant here (as IT is such a large area), but I was thinking more of the Cisco network support jobs (if anyone has any ideas what these are) and if you need any Microsoft qualifications as well? Regarding the latter which one(s) would be appropriate for Cisco networking support jobs (e.g. MCSA 2003, Vista, 2008), maybe Linux, virtualization?

  2. wagnerk
    Highly Decorated Member Award

    wagnerk aka kitkatninja Moderator

    Hi & welcome to CF :)

    How about getting the Network+ first for the basic's of networking and then maybe the CCENT?

    Certifications: CITP, PGDip, BSc, HNC, LCGI, PTLLS, MCT, MCITP, MCTS, MCSE, MCSA:M, MCSA, MCDST, MCP, MTA, MCAS, MOS (Master), A+, N+, S+, ACA, VCA, etc... & 2nd Degree Black Belt
    WIP: MSc in Tech Management
  3. njamhall

    njamhall New Member

    Hi Ken

    Thanks for your advice.

    To be honest, I have the old Network+ (I think the version before the 2005 one). However I'll certainly go for the CCENT. Any suggested study materials for the latter (assuming I don't need to update my network+)?
  4. dazza786

    dazza786 Megabyte Poster

    Welcome Nick!:biggrin
    Certifications: MCP (271, 272, 270, 290, 291, 621, 681, 685), MCDST, MCTS, MCITP, MCSA, Security+, CCA(XA6.5)

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