helpdesk training software?

Discussion in 'Training & Development' started by leosdelsol, May 4, 2009.

  1. leosdelsol

    leosdelsol Banned

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    hey all,

    just wondering if there is any software that teaches helpdesk skills , i.e correct sequence of questions to ask customers etc etc

    many thanks
    Leo
     
    Certifications: HND Computer networking, 70-271
    WIP: A+
  2. Kitkatninja
    Highly Decorated Member Award 500 Likes Award

    Kitkatninja aka me, myself & I Moderator

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    Yes, check out the CBT's for the SDI/HDI range of Helpdesk Analyst certifications. Also there's the Comptia A+ Remote Support Tehnician's credential CBT's.

    -ken
     
    Certifications: MSc, PGDip, PGCert, BSc, HNC, LCGI, MBCS CITP, MCP, MCSA, MCSE, MCE, A+, N+, S+, Server+
    WIP: MSc Cyber Security

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