Helpdesk software,ticketing system?

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Hi all

What do you recommend, we are looking to implement Helpdesk software and ticketing system?

Currently setting spiceworks, but what does everyone else use?

 

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Service-Now, ITIL compliant but costs.

 

Thanks Simon

I am looking for a complete IT package, I will look into that

 

If you look through my history you will see I made thus exact thread only a few months ago

 

great, that's good to know..

will have a look

thanks

 

I've used HP Openview and Remedy, both reasonable.

I have to say I preferred Hp Openview, but that may just be down to the fact that it was implemented properly in an ITIL environment, so it had a built in CMDB which came in incredibly useful etc.

 

Just an aside, but I was on a course last year and there were some guys from Admiral. They said they spend about half a day every week trying to fix their helpdesk software.

 

Currently using Connectwise for Ticketing, Invoicing and general CRM - using Labtech as our remote monitoring and management software.

Labtech does do ticketing if you already have an alternate CRM program.

Take into account we're a SMB IT services provider so not in house.

 

Help Desk Software, IT Helpdesk Tool - ManageEngine ServiceDesk Plus

Has anyone tried service desk plus, looks like it is one of the better ones.

 

Thanks wag.

 

We use ServiceCenter client, but this is getting replaced with service Now.

 

service now has been mentioned a few times here, so I must consider it.

what drew you to service now, is it a good complete product?

we currently do not have a helpdesk system, we are pretty much taking calls, being stopped in between doing jobs and via email.

I have gone from one person (myself) to an IT assistant and I am now getting another person. I am also outsourcing first line support calls to a company.

I want as much transparency between the team and want to be able to have an overview of everything going on in one single manageable place.

so many to choose from but some interesting products out there