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help on computer

Discussion in 'Software' started by keegan, Dec 10, 2008.

  1. keegan

    keegan Bit Poster

    -- no restore cd.--
    --spyware all over
    -- many viruses
    -- Internet explorer or any web browser is not functioning
    -- all other programs are ok and files seem to open.

    its my friends has a Dell optiplex GX 60..windows xp

    Is there any way we can fix this ? i was thinking installing a free anti-virus and spyware on it from a flash drive...

    already have scanned for bad sectors, deleted all uncessary files and temp files, defragged...
  2. Mr.Cheeks

    Mr.Cheeks 1st ever Gold Member! Gold Member

    either order a restore cd from Dell
    Purchase XP

    Format and reinstall is the best bet in my view, as it may take a longer time to resolve it, and even then, it still may be sluggish.

    Install the AV and other software and give it a go! and then decide
  3. keegan

    keegan Bit Poster

    Dell wont give me a restore cd which is just crazy. they said this computer isnt the original owner and they need information from the original owner, i told them i bought it from EBAY and i will PURCHASE the restore cd's and they said NO. that is just crazy...

    Windows xp isnt able to restore because its giving me a NTKRNLMP.EXE error
  4. Leehaa

    Leehaa Gigabyte Poster

    Start at Windows restore. Is that switched on?

    Switch it off.

    (right-click 'my computer' and click 'properties'...on the 'system restore' tab, tick 'turn off system restore')

    Then run Spybot S&D or free AVG or the like.

    Then if still issues, find someone that does have the appropriate XP (Dell operating system already installed on your computer) re-installation disk. Flatten and reinstall, then download the appropriate drivers for the machine from the dell website (you can locate those by either typing in the tag number or model).
    Certifications: MCP, MCDST, ITIL v3, MBCS, others...
    WIP: BSc IT & Computing, RHCE
  5. kevicho

    kevicho Gigabyte Poster

    If you cannot restore from scratch try all the following, seems to have cleaned up pcs for me in the past:


    malwarebytes anti malware


    spyware guard & SpywareBlaster


    Spyware Terminator


    spybot s&d


    run msconfig and run in diagnostic startup (this should give you a decent chance of installing them), then install and run the updates on all of the above

    Then reboot the machine in safe mode, and run all the scans and remove as much junk as you can, keep repeating this process until all scans are clean (ie if some updates dont run, run the safe mode clean up, go back into normal mode and see if you can update)
    Certifications: A+, Net+, MCSA Server 2003, 2008, Windows XP & 7 , ITIL V3 Foundation
    WIP: CCNA Renewal
  6. crgbut147

    crgbut147 New Member

    Try another PC to gain access to the internet and download the programs what kevicho suggested on a USB flash drive. Then install then on the infected PC.
    WIP: A+
  7. grim

    grim Gigabyte Poster

    sounds terminal, gonna have to take it out back and finish her off with the shot gun :(

    You could spend hours removing the viruses and spyware, i'd personally just reinstall and give him all the latest drivers, bios, software etc.

    can find the GX620 drivers here

    also found this site here that sells Dell cds although at £30 you might as well go and buy an OEM copy of XP

    Certifications: Bsc, 70-270, 70-290, 70-291, 70-293, 70-294, 70-298, 70-299, 70-620, 70-649, 70-680
    WIP: 70-646, 70-640

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