Help Desk software

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I've been looking for a free piece of software that I can use at work for fault reporting and came across this great site http://www.liberum.org I've got it running at work and I've found it fantastic so far. Its easily customisable and fairly easy to install. The best this about it is IT'S COMPLETELY FREE!!

 

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http://www.oneorzero.com/

is one my friend uses at his school, another free web based one thats very good, demo site available from thier site to have a look