HDI - Anyone, Helpdesk Institute?

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Hi all,

Just a quick question? have you heard of "helpdesk institute" called HDI, as I have been recently sent on a three days fast track training and given a pometric free exam voucher.

The voucher is to sit the exam for the "helpdesk analyst" cert which they reckon is equivalent to ITIL v3 level foundation. I would be sitting this exam soon as the subject matter is quite interesting touching on the below:

Management
Problem management
Incident handling
Customer care
Company objectives
Benefits of technology
Role play and team players
Effective communication

The list goes on as I can't quite remember the others, but the three days was quite intense as well as interesting. Who said techies can't mend the way customers, management and end users expect or want them to

 

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LOL! Sounds just like ITIL. if so, you've read the reviews on here about the course haven't ya.

 

Currently getting prepared to sit the ITIL Foundation exam, I would say some of these topics are covered in ITIL - things like effective communication, benefits of technology, customer care etc. aren't really on the same level as ITIL is more a framework for whole lifecycle of a project/programme, this HDI seems more how to do a Service Desk role (which is part, but a small part, of the overall ITIL idea).

 

Thanks for the insight, as I should have known better because I sat the course two months ago

 

Passed the exam this morning, questions were 60 in total and you need a 75% to pass so am quite happy. I can now finally concentrate on the 70-291 exam.

I saw a guy in the test centre sitting a Cisco cert asking the receptionist if he can have a calculator sure you guessed the reply and candidiate was

 

Thanks ken, it was the SDI exam.

 

Did you mention this sites advice (and address) in passing?

Learn to subnet in your head!

In fairness its pretty easy when you get the hang of it (its just the getting the hang of it part)

No calculators needed then