Does your organisation use "best practice" when it comes to IT?

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we use the 'best practice' of not letting me talk to the bigwigs...

Seriously, we seem to favour ITIL, although the extent we employ it is hard to quantify. Certainly we dont follow it completely to the letter. That said, they do love sending all IT staff on the ITIL foundation course.

 

Hi Ken,

Apparently where I work they use ITIL...but only when it suits them i.e. to impress the big wigs! At the frontline it's MIUAYGA(Make It Up As You Go Along) best practices.

 

Man I like that

Most places I have worked at rely on ITIL but really a lot of it is just common sense.

 

Ah yes...you refer to BCS (Bloody Common Sense).

A sort after commodity mate!

 

I guess i'm not sure why we are tying process management models and frameworks into 'best practice'
does following them make your IT organization better? sure
does it make it best practice? does it make your SAN get deployed the way its supposed to? does it make your AD follow the proper best practice build/structure?
unfortunately not


I (as in, me, not my company) use a combination of MOF/ITIL type methodology in my engagements, as well as many PMP/Prince2 ideas when working in a project perspective

I also try and confirm to TOGAF methodologies aligned with Enterprise Architecture

And I like to throw in a bit of SCRUM for good measure

but does it mean I design my AD projects in best practice manner? is my IT 'best practice' in that sense?

I guess what your asking is 'is your IT organization following modern best practice around IT process and organization, and that answer would be oh hell no, not a bloody chance' :P

but I do what I can ;)

 

We're in the MIUAYGA camp, largely because I'm the only full time tech so its actually more WISG (What I Say Goes).

We can just about get away with that with 50 users...

 

Having been 'Best Practiced' to death in my last job (working for the fuzz) and in a previous role working for the government, I can safely say that service management frameworks were invented for the sole purpose of keeping management consultants in yachts and private jets - and proliferated because they've been seized upon in the public sector by departments to justify having 40 people doing the job of 5 (only one of whom is actually competent/not on annual leave/not on long-term sick/a lazy p***taker)

 

We fall into the BIR and RHiP catergories... these are Boss is Right and Rank Has its Privelages!
Basically whatever way teh Boss wants us to do something is teh best way, nothing gets passed unless she's oked it and stuck her fingers in, but should she decide to do it differently herself or change her mind etc then we get quoted teh RHiP.

 

Where I work we use ITIL

 

I guess MOF is the closest one to MSF (Microsoft Solutions Framework) as used internally. But we have a slew of ITIL (and other) certified experts as we must be able to adapt for customer needs.

We have over a hundred thousand client computers...