Do Employers of IT support roles.. expect you to have networking knowledge?

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Depends on the job role and organisation...

 

+1

Your approach to finding your first IT role needs to be a bit more open-minded Juelz. The world isn't as black-and-white as many of your questions about entry level roles.

 

Entry level for one organisation may be: Helpdesk, eg taking calls, logging them on the servicedesk, providing basic support (either from persons own knowledge or via knowledge base).

But for another organisation it may be learning on the job as a field service tech or workshop tech.

I've known people who have entered the IT field via ILT (Information Learning Technology) where they use to teach, train or assist with the technology before they moved into supporting it and they've considered that as "entry level".

And the list goes on...

 

IT support encompasses a lot of different specialisms, BAU we call it in our place. I work on a server support team so I'm not expected to log onto routers or switches, I am however expected to have an in depth knowledge of Microsoft Networking, dns, dhcp, tcp/ip etc similar to this. I am also expected to understand bits like ip helpers, vlans etc. that is what my employer expects for my role but other places they would expect me to log onto switches and routers so know some ios, routing tables etc its all very random and why we are always learning in support, but you can never know it all.

In my place service desk staff who are also support are not expected to know much about networking. It's entirely dependant on the job and the company