Waitaminute...everything's getting hazy...I'm so confused...dizzy...another set of Microsoft certifications...how could any normal person keep up. I feel faint...

I'm confused.

Do you think these Certs will be of any use in todays IT enviroment?

I can't see this one taking off

I welcome them, if helpdesk staff get trained and certified we may stand a fighting chance of fewer stupid calls getting through and so be able to get on with stuff that needs doing (like sitting back with a brew an computer weekly )

Phil

Do you think a cert is going to help helpdesk staff filter the "silly calls" getting through :?: You could argue that a MOS or an ECDL for the user would help also

Sandy,

I know what you mean, I think it depends how the cert is obtained and the attitude of the company running the helpdesk. I think if the cert is studied, understood and not just treated as a bit of wallpaper it will go a long way towards filtering out the "silly calls". The mos or ecdl for every user would be a great idea but I don't suppose that's practical in terms of cost. If the people who used excel round here actually learned to use it properly life would be much simpler for me and I'd be less inclined to batter certain users to death every now and again.

Sorry, bit extreme, just a current frame of mind sort of thing.