Dell support =

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The most lovely exp I have ever had dealing with tech support or any support for that fact! I was really expecting to talk to someone that I could not understand and well most of you know the rest of the story. Instead I ended up with someone in texas that made the process most painless and even had me laughing! My AC adapter died on my new laptop lastnight and I should have its replacement by tommrow! Now you can not get better service then that. Dell ROCKS!

 

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I think some of these companies are finally realising customer service is the way to keep the customers you already have and the best way, through word of mouth, to get more.

 

yeah thats right, keep the customer happy and you'll make good money.

 

Well he made me very happy and I told him that I was going to back to my tech site and pass the word on thier services and I could tell that he appricated that too. So a win win today and I will be happy to have my lappy running again.

 

cool, glad it's sorted for you

 

Unless you work in my place and they chuck the tapes out with the rubbish

 

Now that was really funny!

 

Dell are inconsistant with me, sometimes they replace parts really quickly but other times they ignore me for weeks. 5 parts a day replaced maximum sucks big hairy donkey balls when you have 50 dead sticks of ram !!!!!1111

Grim

 

Absolutely.

 

Really Arroryn, I have no idea what you are referring too.


(Note to self, bury the evidence in the back yard)
(2nd note to self, duck tape the snitches mouth shut first )

 

You got that right.....especially when you just purchased 1800 brand new laptops from them.

 

sounds like you had a great experience - hopefully that symbolises a new start for dell!

 

Lol, it's funny that IT have put notices up in every department at work showing new procedures. The only thing is the way it's worded sounds like they are blaming everywhere apart from themselves.

Non of that stuff would be going on if they had kept me on

 

I used to work for dell technical support, I have to say the support dell offers is top notch. Was a pretty satisfying job.

 

Or if you pay the extra, you can order parts online yourself

 

So far my experiences with dell has been top notch

 

Well it still isn't it here yet and they told me I would have it yesterday. It is 12:30 pm now. If it is not here by 3 I will be making another call to see if they can track it.