dell problems

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OK a mate of mine had broke a screen on a lappy and has had it repaired. He says that its running really slow though and half the files that were on it seem to be corrupt in some way. The bloke who sent it away for repair for him thinks that its due to the comp being switched on and off repeatedly by the person who ever fitted the screen etc.

Im thinking that he mat have a point so what can be done about this, as in being able to recover the files. ive just lent him my EXT HD to save all his files as he wants to do a reformat but the disc hes been given by dell is a back up disc and not the windows disk, can he get this disc from dell at all , as hes paid for the licence through buying the laptop hasnt he .

The computer has never been online either so im ruling ourt spyware and viruses etc

Any ideas

Ed

 

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Hope this helps

 

Well guys i cant get him to check the HD as it wont let him and there are user on it so he doesnt have admin rights etc, what ways can i get around this glitch

Ed

 

i would boot up with Linux Live CD / BartPE and transfer the data from there... Im sure that would work

 

Hi guys

he managed to log the users off in task manager and did the check that way, he said it took about 5 mins but didnt report any porblems???

Ed

 

I agree with sparky, usually Dell provides a restore cd, and if not usually when you boot up the computer for the first time you get a prompt to create recovery dics.

As for the hard drive, has anyone tried to physicaly take it out and insert it back into the laptop, maybe the gentleman who replaced the screen pulled out the hard drive for some reason and didnt properly connect it when he put the hard drive back in.