Problem Cannot delete index.dat from /temporary internet files/content.ie5

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Evening all.

Could use a hand here please...

So, the issue is that opening excel files from the internet errors with "Windows cannot find "path//temp internet files/content.ie5/file.xls".

I have done the usual troubleshoots, excel opens fine it just fails to find it. Have googled around and believe that there is a corrupt index.dat inside content.ie5.

This folder is showing up as a file, not a folder in properties, and is "hidden" and actually invisible without pathing to it directly, changing hidden folders etc does nothing for this issue.

Once pathing to it directly I can see the xls files and the index.dat, I cannot delete this as it's in use by another program, I have ended processes and explorer.exe and used cmd to get there in admin mode.

CMD cannot remove index.dat as file not found.

I have tried moving the temporary internet folder elsewhere and this has no effect.

This is in safe mode as well by the way.

Any ideas chaps and chapesses?

1/4

 

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This might be of help.

NB

 

Thanks - tried this under "Usual troubleshoot" - FWIW CCleaner sees 144kb worth of index.dat to be removed, says it completes, but doesn't actually touch the file or remove it.

 

In safe mode at the cmd prompt, have you tried :-
C:\del index.dat /s

NB

 

If the above doesn't work then you could try using Dr Delete . I've used it in the past and it schedules the delete as windows is booting up.

NB

 

Hi thanks for the advice.

Have tried cmd lining it and just says cannot find file. Unfortunately I am restricted through licensing issues as to using various software tools - this being one of them.

 

Could you use a boot disk,such as bartpe and delete it that way?

NB

 

Deleting Index.dat--What is index.dat? How to delete index.dat file?

CCleaner - PC Optimization and Cleaning - Free Download

There are also some hints that you can delete it if you log into the computer using a different user account.