Avaya & Nortel

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Hi,

I'm thinking of sitting some Avaya and Nortel courses with work i'm currently working on:

CCNA
MCITP:EA
NICE Perform R3 Standard

Doing well on all of them but work want to send me to avaya and nortel was wandering if anyones done any of their courses and PBX's, IP Telephoney, voip etc

Thanks

 

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Never done a course, but have just started supporting the phone systems at work (Avaya definity switches). They're not for the faint of heart if you don't come from a telecoms background (that field just seems to be filled with unnecessarily complicated **** - and that's coming from a well-established nerd!) - for instance, the CLI on our voicemail servers is an absolute bloody nightmare to navigate round. Training would definitely be useful if you're looking to move into telecoms.

We've also got NICE in place - we use it for screen and voice recording. For the most part it just 'works' - but occasionally things do go wrong, and when they do, we call NICE themselves to fix it. The only input I've had was a problem a couple of months back where a particular make of Dell workstation was bluescreening semi-regularly with the NICE screen agent installed - I pushed a registry change out via GPO which worked like a charm. One of the guys at work has attended some NICE training - but he said it was pretty crappy, so I wouldn't waste your time on that.

 

Thats the thing though I specialise in Voice Rercording and belive it or not NICE are the biggest players in the industry for VOICE recording, all majors banks and government agencies run NICE for their screen, CCTV and voice recording. Main dealer boards in the city are IPC, BT and Etrali.

 

I work for an ISP and we have been reslling the Nortel Platform for VoIP for a little while now, we are just now branching off into their BCM's (an updated version of PBX's i guess) work are sending me on as much as i want, im game for it.

Havn' had a great deal of exposure to VoIP and PBX's before (about a years worth) picking it fairly well , its just im working towards my CCNA at the moment ... i have a busy home life (couple of kids, studies and keeping the missus happy) but i want to learn as much as possible. As far as i can tell the actual BCM systems Nortel are good (or comes down to the audience really, i wouldn't see a small business forking out for it) but erm .... yeah thats my two pennith :0)

VoIP/telephony is only going to continue to grow in my eyes - so i want to get ready for when it really takes off.

good luck with your studies