assesment test - preparation

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Finaly first interview for my job as a IT helpdesk advisor. it's on friday and I really do not have any idea how to prepare mysef for that THING. In agency I've been told that this will be some kind of assesment test (3 hours !) but what exactly they didn''t want to tell me

anyone got any experience with that?

andre

 

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they give you a three hour assessment test for an interview? cor thats insane
worst i have ever had is a 30 odd question jobby that takes 15 - 20 mins to see if i know what im on about

getting kind of ridiculous really

 

If it's for a helpdesk advisor, then maybe they'll put you in the job for 3 hours to see how you do.

 

Obviously not for the helpdesk at our place then, I sometimes wonder if they know what a computer is.

 

so what kind of questions they may ask?

 

I had a short (20 que, I thikn) test when I started my Tech Support job Andre.

I had que's along the lines of basics of TCP/IP, DNS ping, PPP, DHCP, etc )I stress basics). Basics of internet connectivity, general Windows stuff, PC knowledge.

My guess if its anything like mine, you'll sail thru it. Also, bare in mind, the interview will almost certainly not be based on "highest score gets the job"

Poss factors such as how do you deal with tricky situations, angry users, etc would be likely to come up, I 'd guess.

If I can think of any more, I'll add it in later.

HTH

EDIT: GOOD LUCK, by the way