Word 2010 Crashing

Discussion in 'Software' started by BB88, Oct 13, 2011.

  1. BB88

    BB88 Kilobyte Poster Gold Member

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    Oct 13, 2011 #1
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    When saving a Word document as a Web Page file, Word crashes, and doesn't offer a bug report. It then asks to be restarted. The same file can be saved as a Web Page file in Word 2007 absolutely fine. Does anybody have any ideas, or know where I can find an error log to see what's going on?
     
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  2. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Oct 13, 2011 #2
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    Hi BB88,
    Have you tried running Word in safe mode and saving out as HTML to see if it crashes?

    If it doesn't crash in safe mode, it may be an add-in that is installed causing the crash.

    To run Word in safe mode, hold CTRL down and keep it pressed whilst you double click on Word to start it. A box will pop up asking if you want to start in safe mode.

    HTH

    NB
     
    Last edited: Oct 13, 2011
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  3. Sparky
    Highly Decorated Member Award 500 Likes Award

    Sparky Zettabyte Poster Moderator

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    Oct 13, 2011 #3
    If the above does not work try logging in with a different user account and save the word doc as a web page. Strange one I know but had a few probs with a customer this week with Office doing weird things and it ended up being a profile issue.
     
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  4. Kitkatninja
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    Kitkatninja aka me, myself & I Moderator

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    Oct 14, 2011 #4
    And have you applied all latest updates for Office 2010/Word 2010 like SP1?
     
    Last edited: Oct 14, 2011
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  5. BB88

    BB88 Kilobyte Poster Gold Member

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    Oct 14, 2011 #5
    @Notes_Bloke
    Tried this, but still the same, thanks anyway.

    @Sparky
    I have tried it on several different machines, so do not think its a profile issue.

    @wagnerk
    I will apply the SP1 update and go from there.

    Thanks for all your replies.
     
    Certifications: CompTIA A+, CompTIA Network+, MCSA: Office 365,, 70-410, 70-680
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  6. Notes_Bloke

    Notes_Bloke Terabyte Poster

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    Oct 14, 2011 #6
    I assume it still crashes in safe mode?

    If so, have you tried disabling any third party add-ins by clicking file --> Options --> Add-ins?

    NB
     
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