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Whose job would it be to administer CRMs in a company?

Discussion in 'Software' started by reverb, Jan 21, 2015.

  1. reverb

    reverb Byte Poster

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    Would it generally be an IT staff or head of sales person to manage (and to have full control) something like MS Dynamics or Saleforce? Just general things like creating new accounts, minor modifications etc.
     
  2. zxspectrum

    zxspectrum Gigabyte Poster Premium Member

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    My first thought was the network admin but after looking what dynamics was then I would say sales would be more in control. It depends how your company is set up.

    Why do you ask ???

    Ed
     
    Certifications: BSc computing and information systems
    WIP: 70-680
  3. SimonD

    SimonD Terabyte Poster Moderator

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    In previous roles it's always been the Business Development \ Marketing guys looking after the CRM (after all, it's Customer Relationship Management).
     
    Certifications: CNA | CNE | CCNA | MCP | MCP+I | MCSE NT4 | MCSA 2003 | Security+ | MCSA:S 2003 | MCSE:S 2003 | MCTS:SCCM 2007 | MCTS:Win 7 | MCITP:EDA7 | MCITP:SA | MCITP:EA | MCTS:Hyper-V | VCP 4 | ITIL v3 Foundation | VCP 5 DCV | VCP 5 Cloud | VCP6 NV | VCP6 DCV | VCAP 5.5 DCA
    WIP: VCP6-CMA, VCAP-DCD and Linux + (and possibly VCIX-NV).
  4. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    Depends on the volume of requests I guess. No reason why you cant do it though - another thing to put on the CV :)
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  5. reverb

    reverb Byte Poster

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    Thanks everyone

    Just wasn't sure what is the norm in other companies. My initial thought was IT would register, sort out licensing and generally vet it and see if it's okay (integration compatibility etc) and then sales or marketing manager would manage it on a day-to-day basis.
     

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