Which cert?

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Hi,

As many of you will already know, I recently landed my first IT job as a Helpdesk Trainee Support Engineer.

Not long ago I began studying for my A+. I'm now having doubts as to whether this is the right cert to be taking as the topics covered appear more relevant to someone looking to become a PC Technician.

Would the MCDST be a more appropriate cert to study for someone in my line of work?

If so, how much experience does one need before attempting to obtain this cert?

All advice welcome.

Alex

 

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it depends on your experience and knowledge already...
A+ is more technical to a point, but same as in MCDST. If you know alot about OS's and want to get more into supporting users then MCDST is the way forward, if your knowldge and experience is not alot, then A+ first, as the OS side will teach you the fundamentals which you will need to know for MCDST....

Hope this helps

 

Knowing HOW a computer operates is part of the big picture. It doesn't do you much good to attempt to fix a user's problem (with an MCDST-type scenario) if you have no idea whether the hardware has gone flaky. I *still* use information found on the A+ exam on a daily basis. It's the foundation upon which all else is built, period.

Continue with the A+, then get your Network+ and/or MCDST. All three are quite worthwhile.

 

Hi, sorry for the delay.

From what you guys have said it sounds like the A+ is definately the right place to start.

I'm a newbie and finding it extremely difficult so far. Still, who said it was going to be easy!

Better get back to work.

Alex

 

Good luck mate.. i agree with the A+ N+ MCDST route