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What to do??

Discussion in 'New Members Introduction' started by dan.barrett, Nov 25, 2012.

  1. dan.barrett

    dan.barrett New Member

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    Hello all,

    Firstly this is a great forum and have spent the best part of the last couple of weeks on here!

    I am looking to get into IT in a desktop support type role, here is my current situation:

    I work for a large organisation within the IT department as an Information Officer. I support the external website content, the intranet and have recently got into building and delivering basic SharePoint sites for various business processes. The job consists of two areas - working with the business areas on preparing and editing content for the website and supporting the administration of the website to a devolved user base.

    I don't really enjoy the content editing side of things and writing/editing web pages, but I really enjoy the support side of things - solving users problems, setting permissions, building SharePoint web sites etc

    I have had a go on the service desk (because I asked) to get an idea of how AD, group policy, exchange, call logging etc works. I mentioned to my boss that I might ask for a permanent transfer to the service desk to build on support skills and he thinks i'm crazy and says its a step down to 'just answer the phone all day'

    I have my ITIL v3 Foundation cert, but that is it - I could probably get my A+ in two or three months as I already know quite a bit (looking at the practise questions)

    Ideally I want to move into a desktop support role but not sure the best way to achieve this.

    And the timing is not great - Im 33 and my wife is expecting our first.
     
    Last edited: Nov 25, 2012
  2. shadowwebs

    shadowwebs Megabyte Poster Forum Leader

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    I think you should go and get the A+ to start off with, it may be basic for you as like you have said you already know quite a bit but is always worth having the cert on your CV. After that, you could then go down the route or Microsoft Certs, maybe focusing on Sharepoint or configuring/deploying windows through the MCITP for Windows 7.
     
    Certifications: compTIA A+, Apple Certified Technical Coordinator 10.10 (OS X Yosemite, Server and Support)
  3. dmarsh

    dmarsh Terabyte Poster

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    Theres decent money in sharepoint development, you'd be crazy to spend any time on helpdesk if expecting your first child.

    My advice learn C#, SQL, JQuery, MVC 4, Razor, and become a sharepoint dev.

    If you have zero development experience this will likely be quite tough and take you a couple years, but your career prospects would certainly be good. However as mentioned you may not enjoy the stress of the job.
     
    Last edited: Nov 25, 2012
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  4. dan.barrett

    dan.barrett New Member

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    I know nothing about SharePoint development, all I have done is knocked up a few workspaces for business areas to work collaboratively - a sub part of my main job that I got into by accident.
     
  5. dmarsh

    dmarsh Terabyte Poster

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    Not interested in learning it at all ?
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  6. dan.barrett

    dan.barrett New Member

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    Thanks for the reply dmarsh - I appreciate your time.

    I don't think I'm clever enough to learn all those technologies unfortunately. I think I would prefer more of a hardware/operating system support role.
     
  7. Sparky
    Highly Decorated Member Award

    Sparky Zettabyte Poster Moderator

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    As said you can make good £££ if you focus on Sharepoint but it looks like you just covered the basics of Sharepoint at this stage.

    In regard to certs you could start with the A+ and after that pick some MS certs.
     
    Certifications: MSc MCSE MCSA:M MCSA:S MCITP:EA MCTS(x5) Security+ Network+ A+
    WIP: Exchange 2007\2010
  8. dmarsh

    dmarsh Terabyte Poster

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    Well you'll never find out unless you try, but granted its not for everyone.
     
    Certifications: CITP, BSc, HND, SCJP, SCJD, SCWCD, SCBCD, SCEA, N+, Sec+, Proj+, Server+, Linux+, MCTS, MCPD, MCSA, MCITP, CCDH
  9. dan.barrett

    dan.barrett New Member

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    Thanks guys. Yes I have only touched the very basics of SharePoint, and not the development side of things but front end configuration. I think I will continue with this at work and get as much from it as possible, and study for the A+ over the next few months and then look at doing the Microsoft Certs for Windows 7 Config/support. Hopefully this will provide me a reasonable CV for a desktop technician role.
     

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