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what kind of ........

Discussion in 'Employment & Jobs' started by keithmoon, May 11, 2010.

  1. keithmoon

    keithmoon Byte Poster

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    what kind of questions and skills do you think I will be asked to answer/demonstrate based on this role summary I have received in advance of my interview tomorrow


    Position Description The role is for an experienced desk side support specialist for the x office.The successful applicant will be a member of a team that provides escalated service desk support. Primary responsibilities include daily support - managing tickets escalated by the Siemens Service Desk (resolving and escalating as necessary) and learning business unit specific applications,
    The Support Analyst will report to the local Service Manager.


    PRINCIPLE DUTIES & RESPONSIBILITIES :

    • Troubleshooting support for hardware, XP and Solaris operating systems, generic applications, BU specific applications and market data onsite and remotely.
    • Act as an escalation point for junior members of the team
    • Call monitoring via Falcon Escalation/ownership of chronic technical issues to second and third level support.
    • Serve as liaison to other groups within IT through established procedures.
    • Work very closely with the remote EPM teams in the Branches.
    • Participate and manage IT projects and deployments of all sizes.
    • Liaise with the IT Helpdesk and other third party providers Identify trends or issues concerning support and/or within the Equities computing environment.
    • Maintenance and automation of environmental health.
    • Coordinate testing of new application or upgrades.
    • Maintain / Update support documentation and team websites.
    • Maintenance of hardware inventory and supplies.
    • On-call availability
    • Participate in Frontline peer meetings.
    • Software installations and upgrades.
    • Take initiative to stay current on technology (participate in training).

    Skills Required * Motivated, analytical thinking individual.
    * Strong troubleshooting and technical skills in Windows XP
    * Problem solving skills with an interest in gaining business knowledge.
    * Strong and professional communication skills.
    * Ability to multi-task.
    * Strong client and service focus.
    * Ability to operate as a team member as well as independently.

    Skills Desired • ITIL experience is a plus.





    the role is simply called support I think.

    any thoughts would be much appreciated.

    many thanks all
     

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