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what kind of ........

Discussion in 'Employment & Jobs' started by keithmoon, May 11, 2010.

  1. keithmoon

    keithmoon Byte Poster

    what kind of questions and skills do you think I will be asked to answer/demonstrate based on this role summary I have received in advance of my interview tomorrow

    Position Description The role is for an experienced desk side support specialist for the x office.The successful applicant will be a member of a team that provides escalated service desk support. Primary responsibilities include daily support - managing tickets escalated by the Siemens Service Desk (resolving and escalating as necessary) and learning business unit specific applications,
    The Support Analyst will report to the local Service Manager.


    • Troubleshooting support for hardware, XP and Solaris operating systems, generic applications, BU specific applications and market data onsite and remotely.
    • Act as an escalation point for junior members of the team
    • Call monitoring via Falcon Escalation/ownership of chronic technical issues to second and third level support.
    • Serve as liaison to other groups within IT through established procedures.
    • Work very closely with the remote EPM teams in the Branches.
    • Participate and manage IT projects and deployments of all sizes.
    • Liaise with the IT Helpdesk and other third party providers Identify trends or issues concerning support and/or within the Equities computing environment.
    • Maintenance and automation of environmental health.
    • Coordinate testing of new application or upgrades.
    • Maintain / Update support documentation and team websites.
    • Maintenance of hardware inventory and supplies.
    • On-call availability
    • Participate in Frontline peer meetings.
    • Software installations and upgrades.
    • Take initiative to stay current on technology (participate in training).

    Skills Required * Motivated, analytical thinking individual.
    * Strong troubleshooting and technical skills in Windows XP
    * Problem solving skills with an interest in gaining business knowledge.
    * Strong and professional communication skills.
    * Ability to multi-task.
    * Strong client and service focus.
    * Ability to operate as a team member as well as independently.

    Skills Desired • ITIL experience is a plus.

    the role is simply called support I think.

    any thoughts would be much appreciated.

    many thanks all

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